レビュー (1,456)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2020年3月17日

This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.

RDKL-U
インド
アプリの使用期間:約2ヶ月
Lucky Orange LLCが返信しました 2020年3月18日

I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this ...

編集日:2021年2月9日

The unsolicited emails are very annoying. They tell me that I signed up to receive such emails, but I didn't. So I try to unsubscribe, and it says I must log in before I can unsubscribe. But I can't log in. So I can't unsubscribe. Please stop spamming me.
UPDATE:
After posting my review, they emailed me again and asked me to call them on WhatsApp so that they can resolve the issue. What the heck. ...

GMERCH
オーストラリア
アプリの使用期間:約2ヶ月
Lucky Orange LLCが返信しました 2021年2月9日

We’re very sorry for your experience. We strive to provide exceptional service and technology to all of our customers. Our eagerness to ensure you’re getting the most out of ...

2020年5月31日

It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.

Core Cool Things
オーストラリア
アプリの使用期間:約2ヶ月
Lucky Orange LLCが返信しました 2020年7月13日

Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of ...

2016年8月15日

If I could give them a less than 1 star I would. Their support is crappy and the do not respond in a timely fashion. They give answers just to count that they answered but it is clear that they never read the issues you are having. This was giving me wrong dates and not showing sales. Try find a better way to track your customers. Not this app, not worth it

Hipgearshop Com
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年1月19日

I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.

jD Bath Co
アメリカ合衆国
アプリの使用期間:約1ヶ月
Lucky Orange LLCが返信しました 2023年1月20日

Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@ ...

2019年11月12日

they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them

The Travel Buddy 5000
アメリカ合衆国
アプリの使用期間:約1ヶ月
Lucky Orange LLCが返信しました 2019年11月12日

We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are ...

2016年2月25日

Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I ...

Maui Tropical Soaps
アメリカ合衆国
アプリの使用期間:28日
2023年3月3日

uma tristeza.. segui o passo a passo e diz que o iframe está bloqueando o acesso do app.. só que ele está instalado

Oriula
ブラジル
アプリの使用期間:27日
Lucky Orange LLCが返信しました 2023年3月8日

Thank you for your feedback. Here is a link to our iframe guide for Shopify merchants: https://help-preview.luckyorange.com/article/287-the-iframe-guide-for-shopify-merchants ...

2023年6月12日

The app is good, but the support is bad, i am having wrong data going to different stores, i have been sending emails to the support team but there is no proper response. their live chat support also doesn't work 99.99% of time they are offline.

Paula's Choice Malaysia
マレーシア
アプリの使用期間:24日
Lucky Orange LLCが返信しました 2023年6月12日

Hi there - Thanks for reaching out. I’m glad our support team was able to talk with you to get your issue resolved. Our time zone differences are likely why you couldn’t ...

2019年9月4日

useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo

Saracko
カンボジア
アプリの使用期間:23日
Lucky Orange LLCが返信しました 2019年9月6日

I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our ...