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BEWARE. Don't hit your limit, any data on your account is inaccessible (including history) making the app useless. Reached out to customer service and was ignored. There's a no refund policy, so once the transaction goes through, your money is gone. Since I hit the limit in a day (not realizing anything and everything is counted towards the sessions), I have literally a day each month to see my data and then it's gone. Trapped for a year in this scenario. The bad experience does not incentivize me to upgrade, as I don't want to give them anymore of my money. It's not worth it.
We recognize your frustration. Until this review was posted, we didn’t have any record of any communication from you. However, our team is ready to assist you. Please send an email to support@luckyorange.com so that we can assist you in addressing your concerns and helping you find a plan that best fits your Shopify store's traffic and budget needs. We look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange
The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!
We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
Emilia from LO, helped us to identify a better approach towards learning from our customers
We're always happy to help our users get the most out of Lucky Orange, and we're glad we could show you new ways to understand how people really use your website. Thanks for leaving us a review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.
You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.
We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything!
Cheers - Justin from Lucky Orange
The easiest install I've ever had with an app - instantly worked, instant feedback and didn't do anything bad to my site or create any lag. The information provided in the dashboard is easy. Everything is very intuitive and I love the AI question ability for analyzing site data.
We like things easy, especially when it comes to installing and using Lucky Orange! It's great to hear that you've had such a positive experience. Our dashboard and Discovery features are excellent for getting the information you need to make data-driven changes to your website. Nothing feels better than finding ways to enhance your customer experience. Thanks for sharing the Lucky Orange love, and we’re always here if you need anything!
Cheers - Justin from Lucky Orange
For everyone . I had an excellent onboarding call with Jordan! He was incredibly knowledgeable and took the time to walk me through the app's features, making sure I understood everything. Jordan's friendly demeanor and patience made the process smooth and enjoyable. The app itself is user-friendly and has some fantastic features that I can't wait to explore further. I feel confident and excited to start using it, all thanks to Jordan's exceptional support. Highly recommend this service!
Thank you for such a glowing review and recommendation! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for taking the time to share the Lucky Orange love, and let us know if there’s anything else we can help you with.
Cheers - Jordan from Lucky Orange
Great app to use to point out potential problems on your site. Great experience
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Emilia from Lucky Orange
We've been using Lucky Orange, and it’s been an incredible tool for gaining valuable insights into our website’s performance. The heatmaps feature alone has helped us identify areas we didn’t even know needed improvement! It's amazing how much data it captures, and the app itself works seamlessly.
One of the best features is how easy it is to export data — that’s been a huge plus for us. Lucky Orange has definitely helped us optimize our site, and we’ve seen great results since using it. Highly recommended!
We appreciate your extensive review and recommendation! Nothing feels better than discovering ways to enhance your customer experience. We're thrilled that you've enjoyed our data exporting capabilities! Thank you again for your review, and we're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
This is a great app, it really help me see where my customer visited and thier action
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’d love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if my team or I can assist you in any way.
Cheers - Bradley from Lucky Orange