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Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!
We’re so happy that you’ve been able to start wading into Lucky Orange insights! Our team is just one email away if you need anything, and we're always here to help our customers be as successful as possible, both now and in the future. Using visitor behavior to learn more about your website visitors can help create an exceptional online experience.
Regarding site speed, you’re right! Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. Thanks for your review and 10/10 recommendation, and let us know if you need anything!
Cheers - Emilia from Lucky Orange
So far my experience with lucky Orange has been great!
The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data.
The onboarding process was very easy and made much better by an personnalised call with an account manager.
Would very much recommend.
Thanks for leaving us a review! We love that we've been able to impress you with our technology and onboarding! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Our team is always here to assist you, and our onboarding call is designed to help our users get the most from our 20+ features. Thanks again for your review, and happy tracking! We're here if you need anything.
Cheers - Emilia from Lucky Orange
Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app
We love to hear that Lucky Orange is your "go to" app! It's always amazing what insights visitor behavior can bring you, and it can help you spot those "a-ha!" moments faster than ever before. Thanks for leaving us a review, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
I love the features of this app. It gives me a richer understanding the user experience that I can't get looking at my Google Ads data. And the customer service is AMAZING!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange
This app for Shopify.com has been excellent and insightful! I can see the most visited pages and watch videos of what each one does. Highly recommended
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
The Experience has been great, i've been able to follow my clients on my page and been able to tell where dead spots or boring information is, without Lucky orange I wouldn't have.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's always amazing to see exactly what people think about your website rather than guess. Thanks for your review, and we're always here if you need anything from our team!
Cheers - Emilia from Lucky Orange
I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!
Lucky Orange has given us some excellent insights on our newly launched US-based site. It was very quick and easy to set up and it immediately helped us to identify an issue with bots exploiting our Google ads.
We literally spend hours on Lucky Orange using it to help identify what our customers are interested in and where the pain points are.
We love it!
These are words we love to hear and happy that you were able to use Lucky Orange to both spot bots and find ways to make your website better than ever. It's addicting to see how people really click, move and scroll on your store! Have you tried our Discovery tool? It helps you spot pain points even faster by jumping to pre-loaded optimization opportunities, such as who had a frustrating experience on your website. Here's a help document to get you started (https://help-preview.luckyorange.com/article/525-how-to-use-optimization-opportunities-with-discovery) or feel free to reach out to support@luckyorange.com if you need any help. Thanks again for your review, and happy tracking!
Cheers - Justin from Lucky Orange
Being able to see live session recordings has been a game changer for us and trying to understand rage clicks and mitigate any issues across browsers and forms (mobile, desktop, tablet) has really helped us optimize our site.
Thanks for taking the time to leave us a review! We love to hear that live sessions have been able to find ways to improve your website in real-time! It can feel like a puzzle, but with Lucky Orange, you have all the pieces together in one place. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.
We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we were unable to recover all data. Issues like this are rare, and we regret the inconvenience it caused.
Regarding the refund process, our policy accommodates adjustments based on usage and the specific circumstances of each case. Please see my most recent email for more information about our refund offer. While we respect your decision to explore alternatives, we hope to keep the lines of communication open. I would be more than happy to connect to further discuss your concerns. Please reply to my last email to continue our conversation. I look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange