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I tried other chat programs and they usually worked okay but were expensive and one-featured or didn't work well on phones. Lucky Orange had great stats and control so I kept them. When I went to pay up for a subscription, there was a snag because i had two accounts. Justin in their chat popped up and asked to help. Boy did he! Couldn't have doen it correctly wihtout him.
All in all they have a great program and equally great customer service.
It has helped me snag a couple of sales I would not have had, so I feel it is worth the investment. Mike.
I recently installed this app and received an offer to get a brief personal introduction. This was very effective, and I found the app extremely valuable. IN particularly, watching the recordings!
The best part of my day is getting to talk to our customers and helping them understand all the benefits Lucky Orange has to offer. Thank you for taking the time provide your feedback!
Cheers- Justin from Lucky Orange
This app is very helpful for me specially for new products that I test on my store. I helps me a lot to understand how visitors are reacting to the landing page. Then I optimize my landing page based on the replays and live views I watch. My favorite is the live view feature, it's very exciting seeing your customer starts adding to cart until they reach checkout. I highly recommend this app, really a very helpful and a very user-friendly tool.
Hearing from our customers on how specifically they are using Lucky Orange to optimize their store is extremely beneficial as we continue to make improvements to our tools. Live view continues to prove valuable and we are glad you are leveraging it to get a better understanding of your customers experience while on your store. We wish you continued success and don't hesitate to reach out should we be able to help you in any way!
Cheers- Jordan from Lucky Orange
Awesome app, simply perfect for my needs.
Thank you so much for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Don’t hesitate to reach out should I or my team be able to assist you in any way. Happy Tracking!
Cheers - Emilia from Lucky Orange
Lucky Orange has been a tremendous help, in helping me build my stores Brand. Being able to see what your customers' needs are, has been a great success for me.
So glad our product has helped your business grow! Understanding why your website visitors do what they do can help you optimize your conversion rate. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
Nothing else like it ... It's like sitting next to your customer!
Emily, the support person, was outstanding and quite knowledgeable.
These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
The system has worked well and when I had questions they were answered quickly and courteously. I notice a slight discrepancy between some of the Lucky Orange numbers and Shopify numbers which I think are because of different time zone settings so not overly concerned.
Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Kelsey from Lucky Orange
The best App on Shopify by a million miles......
Anyone who understands the sales process will appreciate how good this app is.
If there was 6*'s I'd give it a 6* review.
Absolutely brilliiant.....
“Best” and “brilliant” are two words we love to hear! Understanding how your visitors interact with your website by getting a front row seat to their behaviors allows you to make the most informed decisions for your business. Excited to hear the success you’re having with Lucky Orange, and we appreciate the 6-star review! :-)
Cheers - Jordan from Lucky Orange
We have gained so much information using this app to help us make improvements on our website. It really helped to see where our customers were visiting most and where we needed to improve.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!
Cheers - Jordan from Lucky Orange