Lucky Orange Heatmaps & Replay

We're currently undergoing a major overhaul on our website and were recommended to install Lucky Orange by our project manager. So far we've been happy with the app and the quick customer service response when we've had a question. In the first 2 weeks Lucky Orange has offered major insight into what was working and what wasn't on our homepage. We're looking forward to continuing to refine our website for higher conversion rates with Lucky Orange.

Hi,

Faced problems installing it.
When installed this does not work well. Heatmap does not show up.

Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:

Ceri replied Jan 18, 2:31pm
Hi there,

This is C***, developer at Lucky Orange.

I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed on this ticket and will be in touch as soon as possible with more information. We appreciate your patience and have a great day!

Thanks,
C***

Very poor support, waist of time and money.

perfect customer service! awesome!
justin was quik to respond and was super helpful!

I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.

Emilia provided excellent on-boarding support. This app is a game changer for our store. I can track successful interactions against a specific campaign.

This is one of the most mind-blowingly useful apps I've ever seen! I can't believe everybody doesn't know about this!!! You can watch exactly what your customers are doing on the pages of your site, scrolling, zooming, whatever! If you spend some time watching the replays, you can make some extremely useful optimizations! What a game changer!!!!!!!!

Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.

Loved the call with Emilia. I almost missed my scheduled call, but she still hopped on one with me and immediately helped me out with my issue. Grateful for that (:

Great app, have been using for a week and provides great insight. Justin Tomlinson from the Lucky Orange team spent some time helping me get set-up which was also very useful. Thanks from preciouspresents.co.uk (check us out)

I would highly recommend this app. Wonderful real time information about visitors to your store. Easy to use and understand. A great app.