Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
6 juni 2018

Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc.

Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous!

Looking forward to more powerful features. Keep up the good work guys!

www.onlybrown.com
- Men's Fine Leather Goods & Accessories

Onlybrown
Singapore
5 maanden gebruiken de app
25 januari 2017

Lucky Orange is a great tool to use for starting a new store. It is absolutely critical, as it allows you to watch visitors and gain insight into what is working and what is not. You WILL catch mistakes that you or the team have made by using this tool to watch customers and visitors navigate your pages, including pain points where the customer doesn't know how to add to cart, leave a review, or needs a more user friendly page to work with.

This tool isn't necessary later on when the store becomes a success, But... it can still be used when testing new features, sales tactics, or sales funnel techniques.

I gave it 4 stars, because it didn't always seem to work correctly for me. Maybe this had to do with a visitor's privacy settings, but I even noticed it happen with visitors that I didn't have the issue with before.

Other than that, it is a service I will absolutely use for stores to come!

Give it a try! You won't regret it!

Thesideboardbuffet
Verenigde Staten
6 maanden gebruiken de app
Bewerkt 16 april 2021

Hi, When i am whatcing what my customers does, I don't see the page and what my customer does, i only see the html codes? Please help to get this right. Please help to make this right. -- edit: It is not working because of the booster theme that i am using. Nevertheless, good help from customer support.

PrimeEverest
Nederland
5 dagen gebruiken de app
Lucky Orange LLC heeft geantwoord 12 april 2021

Oh no! Let’s get to the bottom of what’s going on. This certainly isn’t the experience we want you (or any customer) to have. We want to resolve this ASAP to help get you back on track to see what your visitors are doing on your Shopify store. You should have an email in your inbox from support@luckyorange.com. At your earliest convenience, please, reply to the email we sent earlier today or contact us via phone (text or call) at +1-913-200-3927.

We look forward to connecting soon.

Cheers – Bradley from Lucky Orange

Bewerkt 23 juni 2017

Great app but seems buggy at times but they are always working to improve the app. They just need to release a mobile app to keep track of things on the road and to take online chats with you.

Outdoorstockroom
Verenigde Staten
4 maanden gebruiken de app
6 juli 2016

Cool app, let you watch recordings of the people who browsed your site.

Wilson Street
Verenigde Staten
5 maanden gebruiken de app
23 maart 2020

It seems to be a practical app with a lot of potential
However, I can't evaluate it in such a short time. But even in such a short time, I learned a little more about my potential customers. For example: Why someone hangs on a catalog page instead of clicking on a product page ...

manstone.be
België
22 dagen gebruiken de app
Lucky Orange LLC heeft geantwoord 23 maart 2020

As you continue your journey with Lucky Orange we hope we can demonstrate the power of the insights you can gain on your customers by using our app. We would love to earn your 5-star review once you have had time to experience the full value of Lucky Orange!

Cheers- Kelsey from Lucky Orange

Bewerkt 23 juni 2016

It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.

General Soap Store
Verenigde Staten
5 maanden gebruiken de app
Bewerkt 1 juli 2019

This app stopped recording Adds to cart and most of the view content recordings regardless of live sessions! The support team was absent due to weekends! Later the team reached me and helped me through skype chat. They resolved the issue and found out that my theme was a problem due to a design change of my cart. Moreover, he showed me how the site was loading for a long time.

Jawolry
Zwitserland
Ongeveer een maand gebruiken de app
20 juni 2017

A true insiders looks a customer psychology.

Life Telescopes
Canada
Ongeveer een maand gebruiken de app
22 oktober 2019

Really powerful tool, but too bad that there is no free version for starters like me!
I would like to see a version which is free for people who have less than x views per months

zeitfürdich.de
Duitsland
6 dagen gebruiken de app
Lucky Orange LLC heeft geantwoord 22 oktober 2019

Thank you for your feedback on Lucky Orange! We are constantly working to ensure we have the best plans available to meet all of our customers' needs and hearing directly from our customers always helps inform our product offerings. While we don't offer a "free plan" we hope that our free trial and starter package are suitable for your growing website and budget at this time. Don't hesitate to reach out to us directly (support@luckyorange.com), we would love to discuss what plan options would be right for you now and in the future!

Cheers- Bradley from Lucky Orange