Recensies (829)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
28 juni 2024

I'm at the beginning of my business, only a few sales and that's why I'm on the free plan.
I fail to follow the steps of visitors because many records are not visible and I fill the limit with some "visitors" without a second of time visiting the site. I try to delete it regularly, but today I didn't have the chance and when I deleted those "visitors" it doesn't show new visitors, it only offers ...

safarisnuggles
Verenigd Koninkrijk
5 maanden gebruiken de app
Lucky Orange LLC heeft geantwoord 1 juli 2024

We appreciate your review! Even on the free plan, you get access to 20+ features to learn more about what your visitors do and experience on your store. We appreciate the ...

28 juni 2024

It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store

Green Life Depot
Verenigde Staten
14 dagen gebruiken de app
Lucky Orange LLC heeft geantwoord 1 juli 2024

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your ...

Bewerkt 6 oktober 2023

Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this ...

The Alaska Frontier
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 16 oktober 2023

We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the ...

Bewerkt 3 juni 2022

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Dio Candle Company
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 1 november 2021

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and ...

Bewerkt 27 oktober 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't ...

Used By God
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 23 oktober 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’ ...

Bewerkt 4 april 2024

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

FirePit.co.uk
Verenigd Koninkrijk
Bijna 3 jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 2 april 2024

Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with ...

15 juni 2024

Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.

Gymsoul
Zweden
7 dagen gebruiken de app
Lucky Orange LLC heeft geantwoord 17 juni 2024

Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website ...

18 februari 2024

Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.

Shhh...
Australië
Ongeveer een jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 20 februari 2024

Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free ...

22 maart 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
Verenigde Staten
Ongeveer een jaar gebruiken de app
Lucky Orange LLC heeft geantwoord 23 maart 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any ...

11 maart 2024

It is a great app for checking how customers interacting with our shop.

Neo Smartpen
Verenigde Staten
11 maanden gebruiken de app
Lucky Orange LLC heeft geantwoord 14 maart 2024

Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide ...