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I love this app, it's one of the first ones i go to when logging in. Wish you could see customer status.
These are words we love to hear! We’re happy to be one of the apps you use when you first log into your store. Thank you for your review and your feedback. I’ve passed it along to our development team. I’m here should you need anything else!
Cheers - Kelsey from Lucky Orange
I use this app to follow the conversion journey for my customers. It's also useful to see where they are dropping off so I can optimize my site.
Thank you for your review! Using conversion rate optimization tools to identify where visitors are dropping off and then using sessions to understand why they aren't converting can be incredibly helpful when optimizing your site. Please let us know if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
This app is incredibly cool! I love the heat maps and visitor sessions. It really helps me understand how customers are interacting with my site. I've only been running it for a few hours, but I'm excited to gather more data and see how I can improve conversions.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!
Cheers - Jordan D. from Lucky Orange
Still figuring out how to use the app - but excellent customer service.
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Emilia from Lucky Orange
https://luca-chiara.myshopify.com
Overall easy to install, set up and use! I did find the information very helpful. Their customer service is good as I had a few questions and within a day they got back to me with the answers.
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.
Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange