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Awesome! the recordings are very very very helpful I recovered 5 lost sales with this APP I strongly recommend it to all of you who are running an e-commerce store.
App shows many bugs. Support only reacts seriously when you write a bad review. When you delete it after all, the support get again bad. Can't see all the video's properly.
We understand your frustration and apologize for your experience. As I mentioned in our emails, our development team is working through your issue. I will continue to keep you updated as we have more information on the recording playback as we work to get it working as expected.
Our support team received your email and began investigating the issue immediately. Our team does our best to keep our customers informed as our technical team takes time to investigate your issue. In some cases, this does mean that there may be a bit of delay between responses depending on what the issue may be related to.
Best Regards - Bradley, Senior Director of Customer Services, Lucky Orange
i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d like to use heatmaps and offer some tips and tricks to help you achieve your goals, but we haven’t heard back from you yet.
You mentioned you can’t see when a visitor inputs information. That’s a default setting in Lucky Orange because in most cases, that information isn’t necessary to help you find ways to optimize your site.
By default, Lucky Orange keeps visitor keystroke data anonymous in session recordings by replacing characters with asterisks. However, you can opt out of keystroke blocking and capture keystrokes in non-sensitive fields. Here’s a guide (https://help.luckyorange.com/article/90-how-do-i-capture-keystrokes-in-non-sensitive-fields) or we can discuss it with you further as well. You can’t override this security measure in sensitive fields.
Again, we would love to get in touch with you. You can reply to our previous email, reach us by phone at +1-913-735-9032, or email us at support@luckyorange.com. We want to make sure that you can use Lucky Orange successfully now and in the future. Hope to hear from you soon!
Cheers - Bradley from Lucky Orange
nice app, useful and very nice to store for optimiz the website and categories of website, very nice app.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! We would love to earn your 5-star review as you continue your journey with Lucky Orange and have had time to experience the full value of our insights! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Bradley from Lucky Orange
Very Helpful app! Now we can record the pach of customers in our site and see if they are having dificulties at some point to navigate at some point.! Really worth.
It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.
Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.
Really great app. The information given is invaluable and helped me with my store so much! Thumbs up!
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Jordan from Lucky Orange
i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your feedback; we’ve already logged your feature request and will be looking at adding it in the future. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!
Cheers - Kelsey from Lucky Orange
This is one of the best app i have ever seen. I can be able to see customers live screen as well as screen recording which is very much useful to understand what exactly customer wants.
Try it atleast once.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!
Cheers - Justin from Lucky Orange