Avaliações (1 365)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
Editado a 26 de maio de 2019

app service is really good. The app is really fantastic i would recommend this for every one. the customer support is awesome.

PenguienPie
Índia
2 days usando a aplicação
Questão respondida por Lucky Orange LLC 24 de maio de 2019

Hey! Thank you for the feedback. We have reviewed your account and noticed that you may have signed up for Lucky Orange outside of the Shopify App store which prevented the Lucky Orange tracking code from being placed automatically. We should be able to help resolve this right away so please reach out to us at support@luckyorange.com at your earliest convenience. Looking forward to connecting soon!

15 de dezembro de 2020

It's really a must have for an e-commerce store! Very useful to understand the customer behavior and can help if you have any problem on your website that you can't see. I 100% recommend it ! The only thing i have to say is in my opinion the interface of the application could be better but still a really great app!

HiGlowy
França
About 2 months usando a aplicação
Questão respondida por Lucky Orange LLC 23 de dezembro de 2020

“Must-have for an e-commerce store” is a phrase we love to hear from our customers. Thank you for your review and recommendation. We would love to earn your five-star review, so please reach out if there is anything you need! Happy tracking!

Cheers - Jordan from Lucky Orange

Editado a 9 de fevereiro de 2021

The unsolicited emails are very annoying. They tell me that I signed up to receive such emails, but I didn't. So I try to unsubscribe, and it says I must log in before I can unsubscribe. But I can't log in. So I can't unsubscribe. Please stop spamming me.
UPDATE:
After posting my review, they emailed me again and asked me to call them on WhatsApp so that they can resolve the issue. What the heck. Please stop spamming me.

GMERCH
Austrália
About 2 months usando a aplicação
Questão respondida por Lucky Orange LLC 9 de fevereiro de 2021

We’re very sorry for your experience. We strive to provide exceptional service and technology to all of our customers. Our eagerness to ensure you’re getting the most out of Lucky Orange might be coming off as too much communication!

We send every customer a welcome email to help orient them to Lucky Orange. We also send an email once you’ve placed our tracking code on your store to confirm you’ve done this successfully. While these emails are usually helpful to our customers, we can certainly appreciate not wanting extra communications in an already full inbox. When you requested to be unsubscribed from these emails, we removed your name from our marketing email list.

One other feature of Lucky Orange that most customers find very helpful but one that you can choose to turn off in your account are our daily email reports. These reports give you helpful visitor insights like whether your traffic was up or down compared to the day before.

Here is a help document explaining more about these reports: https://help.luckyorange.com/article/169-what-are-email-reports. These are considered transactional emails with important information about your account, but again, you can turn these off by logging into your account.

And yes, we did reach out via another email when we saw your negative review. Your business matters to us. We wanted to help improve your experience, and didn’t want you to think your feedback was being ignored.

We hope you allow us the opportunity to chat, whether through email, WhatsApp, or any other preferred communication method. Again, we apologize for this experience and hope to hear from you soon.

Cheers - Bradley from Lucky Orange

9 de fevereiro de 2023

Justin is great at explaining everything and was very nice. So far the software seems pretty good. I would recommend them.

Dagmi Outdoors
Estados Unidos
2 days usando a aplicação
Questão respondida por Lucky Orange LLC 14 de fevereiro de 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

31 de maio de 2020

It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.

Core Cool Things
Austrália
About 2 months usando a aplicação
Questão respondida por Lucky Orange LLC 13 de julho de 2020

Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception. My team and I have tried several times to connect with you, but we haven’t been able to get in touch. Please reach out to us by phone (+1-913-735-9032) or email (support@luckyorange.com) so that we talk about your specific issues and make this right. I hope to connect with you soon!

Cheers - Bradley from Lucky Orange

Editado a 10 de dezembro de 2020

I had a great chat person from LO tell me about half-a-dozen things I could do with LO that I didn't know about. I am psyched to really dig into it now instead of just using it to watch recordings of visitors. Jordan was a great chat specialist.

Pocket Tea LLC.
Estados Unidos
2 days usando a aplicação
Questão respondida por Lucky Orange LLC 14 de dezembro de 2020

I love chatting with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Appreciate the recommendation, and don’t hesitate to reach out if we can be of service in any way.

Cheers - Jordan from Lucky Orange

15 de agosto de 2016

If I could give them a less than 1 star I would. Their support is crappy and the do not respond in a timely fashion. They give answers just to count that they answered but it is clear that they never read the issues you are having. This was giving me wrong dates and not showing sales. Try find a better way to track your customers. Not this app, not worth it

Hipgearshop Com
Estados Unidos
About 2 months usando a aplicação
19 de dezembro de 2018

i used this app, i was only able to see my product page recording, not cart page, shipping page, payment page, i didn't know about it, until i saw one video on youtube, they were able to see everything ( ofcourse not customers info ), disappointed :(

Inspiretrendz.com
Estados Unidos
About 2 months usando a aplicação
9 de julho de 2020

Great App,
Works Perfect And Even Better Than Shopify Live View.

ShoesCover
Israel
2 days usando a aplicação
Questão respondida por Lucky Orange LLC 14 de julho de 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Kelsey from Lucky Orange

10 de dezembro de 2022

The app os far is very insightful. I have made changes to my website based on the interactions I've observed using Lucky Orange. Every bit helps with an online store. This app is another great tool.

nielsenpecans
Estados Unidos
2 days usando a aplicação
Questão respondida por Lucky Orange LLC 12 de dezembro de 2022

It's great to hear that you've already made changes to your website based on insights you gained from Lucky Orange! Please don't hesitate to reach out if there's anything we can help you with! Happy tracking!

Cheers - Bradley from Lucky Orange