Avaliações (1 363)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
28 de fevereiro de 2019

Such a great app. Very helpful tool to see how customers interact with your website. They also have excellent customer support. Highly recommend it.

bamb-u store
Austrália
Over 3 years usando a aplicação
3 de março de 2021

I was very curious about how my site's content would attract visitors, so Lucky Orange's service offerings were revolutionary. The data provided was all beautiful and exciting.

ハッピーキヌア
Japão
Over 3 years usando a aplicação
Questão respondida por Lucky Orange LLC 4 de março de 2021

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Jordan from Lucky Orange

Editado a 9 de setembro de 2019

Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!

Animals Matter, Inc.
Estados Unidos
Over 3 years usando a aplicação
9 de dezembro de 2019

Thanks to Justin at Luck Orange. Great customer service! Combined two accounts, and was quick in his response.

Maxtrix Kids
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Lucky Orange LLC 9 de dezembro de 2019

It was great getting the opportunity to work with you and glad we were able to get your account question resolved. Happy tracking!

Cheers- Justin from Lucky Orange

20 de outubro de 2016

This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app

Freddy Canada
Canadá
Over 3 years usando a aplicação
16 de fevereiro de 2021

I am new to the Ecom game, but I immediately recognize when there's professionalism behind the team. At the moment the app runs smoothly, it's giving me the info I need, and everything is intuitive and easy to set-up. If I have to say what can be improved, I would say maybe to make the Help Center more detailed, but then they come with a set-up call, which is a plus. They know what they are doing. How you do one thing, you do everything, and the first impression and feelings are excellent.

RESOLUTE TRAVELER
Itália
About 3 years usando a aplicação
Questão respondida por Lucky Orange LLC 22 de fevereiro de 2021

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Jordan from Lucky Orange

16 de julho de 2021

This app gives valuable insights into what visitors are doing on your store and where there's roadblocks and friction. The UI is super easy to use and the support is great. Recommended.

Bar Stool Gems
Canadá
About 3 years usando a aplicação
Questão respondida por Lucky Orange LLC 16 de julho de 2021

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!

Cheers - Justin from Lucky Orange

24 de abril de 2015

I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!

My Wedding Decor
Austrália
About 3 years usando a aplicação
29 de outubro de 2019

This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!

All Girl Shave Club
Estados Unidos
About 3 years usando a aplicação
Questão respondida por Lucky Orange LLC 30 de outubro de 2019

It can be hard to understand exactly how your customers are interacting with your website and more importantly what prevent them from converting. Glad to hear Lucky Orange is helping you to uncover insights to drive improvements.

Cheers- Justin from Lucky Orange

22 de fevereiro de 2018

I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!

Blenders Online
Austrália
About 3 years usando a aplicação