Avaliações (1 456)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
7 de junho de 2015

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Penny's Choice
Estados Unidos
Quase 4 anos usando a aplicação
Editado a 3 de junho de 2022

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Dio Candle Company
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por Lucky Orange LLC 1 de novembro de 2021

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and ...

Editado a 27 de outubro de 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't ...

Used By God
Estados Unidos
Aproximadamente 3 anos usando a aplicação
Questão respondida por Lucky Orange LLC 23 de outubro de 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’ ...

Editado a 26 de fevereiro de 2022

This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.

MoshimoDesign
Estados Unidos
Quase 3 anos usando a aplicação
Questão respondida por Lucky Orange LLC 28 de fevereiro de 2022

Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, ...

22 de março de 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Lucky Orange LLC 23 de março de 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any ...

15 de março de 2022

I love this app, it's one of the first ones i go to when logging in. Wish you could see customer status.

THE ARCHER BOUTIQUE, LLC
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Lucky Orange LLC 23 de março de 2022

These are words we love to hear! We’re happy to be one of the apps you use when you first log into your store. Thank you for your review and your feedback. I’ve passed it ...

26 de outubro de 2022

I use this app to follow the conversion journey for my customers. It's also useful to see where they are dropping off so I can optimize my site.

this is willow
Canadá
Quase 2 anos usando a aplicação
Questão respondida por Lucky Orange LLC 26 de outubro de 2022

Thank you for your review! Using conversion rate optimization tools to identify where visitors are dropping off and then using sessions to understand why they aren't ...

16 de março de 2022

This app is incredibly cool! I love the heat maps and visitor sessions. It really helps me understand how customers are interacting with my site. I've only been running it for a few hours, but I'm excited to gather more data and see how I can improve conversions.

MAGIE ÉTRANGE
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Lucky Orange LLC 23 de março de 2022

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving ...

18 de abril de 2016

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
Canadá
Mais de 1 ano usando a aplicação
16 de outubro de 2023

Really like the product, but as a new business the free tier runs out very quickly and paying for the next tier is a little to much just now. Once I'm more profitable I'll be happy to pay for a broader service.

Trendy Tables
Reino Unido
Mais de 1 ano usando a aplicação
Questão respondida por Lucky Orange LLC 19 de outubro de 2023

Thank you for your review and feedback. Visitor behavior is powerful in growing a business as you discovered. We're here should you need anything!

Cheers - Emilia from Lucky ...