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This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!
It can be hard to understand exactly how your customers are interacting with your website and more importantly what prevent them from converting. Glad to hear Lucky Orange is helping you to uncover insights to drive improvements.
Cheers- Justin from Lucky Orange
I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!
Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10
I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.
UPDATE:
Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.
Great App. Bradley in customer support was more than helpful with any issues I had! Highly recommend. I've been using it for years!
We’re honored to get the opportunity to work with you and truly appreciate your business! I can’t say enough how happy we are to be a part of your journey and wish you continued success. Please don’t hesitate to reach out to us should you need any further assistance.
Cheers- Bradley from Lucky Orange
I Love Lucky Orange! The amount of information it provides is indispensable! I definitely wouldn't run a store without it.
“Indispensable” is something we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and happy tracking!
Cheers - Jordan from Lucky Orange
I use Lucky Orange for chat, live view of visitors, recordings and analytics. Tons of customization features available and intuitive to use. Their dashboard feature is super rich including some great funnel metrics that I haven't seen in most competing products. Customer support has been valuable. They also include personal one on one onboarding that I have rarely seen with other Shopify vendors. Overall, a total winner in my book. I am keeping them :-)
I use this app to help me see what changes I need to make to my website. It is very user friendly and easy to figure out. Also, if you have questions the customer support is very helpful and responds quickly.
It is amazing what this app can do. I love it... Easy to install, and they will give you a free walk-thru to show you how it all works. Awesome customer service after too!
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Jordan from Lucky Orange
For 4 years, we are using it without any problem.
Thank you for your good service Lucky Orange :)