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I installed the demo version and it consistently told me I was in Atlanta GA when I am in FL (not on vpn and even tried from my TMO hotspot, still shows Atlanta). There are several bugs they need to fix!
We appreciate your feedback. Lucky Orange uses a GeoIP database to determine the location of people who come to your website, including yourself. Your location can be skewed by a variety of factors, such as using a hotspot. T-Mobile typically routes internet traffic through their network to a centralized location. As a result, your location may appear different in Lucky Orange than it really is.
There are other factors that may contribute as well, and our engineers would like to learn more about the discrepancies you experienced to find a resolution. Please reply to my last email at your earliest convenience to initiate the investigation. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
TERRIBLE ! I have been trying to open the app from shopfy since i installed and i was only getting ¨Logging out. One moment... ¨ The only way to acces the app was by google at your web page, until it started telling me my password was wrong, and when i try to directly open it from shopify boom , Logging out. One moment... a waste of time and a waste of space !
This isn’t the experience we want any of our customers to have, and we understand your frustration. Our team wants to resolve this as soon as we can to get you back on tracking, and on the surface, it appears there could be an easy solution.
Based on your description, we believe that this issue may be caused by an adblocker, whether it’s standard on your browser or an added extension. Sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, try disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), private window (FireFox) or InPrivate window (Edge).
We would still like to connect with you to make sure you’re able to use Lucky Orange from your Shopify dashboard. We sent you an email shortly after your review came through, so all you need to do is reply to that email. We can also connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient.
We look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!
Cheers - Bradley from Lucky Orange
Horrible, pas d'aide du service client, zéro réponse, fantomatique, l'installation du code est très mal expliqué, a tel point que je n'ai même pas pu l'ajouter En plus de ça le site n'est meme pas disponible en Français. Inutile. Dommage..
We appreciate your feedback and apologize for your experience. I checked our help ticketing system, and we haven’t received a help ticket from the email associated with your Shopify account. As a result, we’ve been unable to connect your email address, name or website with a Lucky Orange account. At your earliest convenience, please send an email to support@luckyorange.com and reference your store name within that message. Our team is on standby to get to the bottom of your issue.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
I was happy when I found this app it filled some of my analytics needs but i am uninstalling after trying for a few days. I contacted them regarding the app flashing at the bottom of the visitor page. I sent them a movie of it they said they had no idea and suggested i refresh. Like c'mon if a person has got as far as running a store on shopify they probably understand browser refreshing. Of course i refreshed. duh. I restarted.
Also i told them the app was only showing 2/3 of my visitors and wasn't clocking any of my sales. they asked me for proof. Like i was lying about it. Pretty insulting and arrogant. at that point i decided I was not fighting them and I wouldn't be giving them any money either.
Thank you for your feedback. As I mentioned in my email, our developer wasn’t able to replicate your issue and wanted to rule out any other issues by asking you to refresh your page. I’m sorry you felt that we were insulting you in investigating your concern because that was absolutely not our intent. Please accept our apologies if it came across that way. We’d like to talk with you to get more information so we can investigate further the differences you’re seeing with visitor counts since that discrepancy isn’t something that should be happening.
I would still like to connect and have a conversation to make things right. We take pride in our customer service, and your case is no exception. I look forward to connecting with you soon.
Best Regards - Bradley, Director of Client Services at Lucky Orange
Waste of time app. couldn't even register an account. Provided images to customer support, no response. Can't recommend.
Thank you for your feedback, and we’re sorry for the delay in our response. Your inquiry came in over the weekend outside of our available support hours. Our support hours are 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team answered your email as quickly as possible, and we would still like to connect to better understand the errors you’ve experienced as well as get to the bottom of the issue. At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.
I look forward to hearing from you soon - Bradley from Lucky Orange
I installed it because I wanted to see the heat map. After the trial period passed, I was forced to choose a plan, and I chose the paid plan, but it gave me an error and was not accepted.
No other functions are available until you finish selecting a plan. I could not even inquire from the app.
I searched the web page and finally contacted them, only to receive a reply saying, "Please let me know your email address so I can check," and no more reply. It's a shame.
Please accept our apologies for your experience. As I mentioned in my email, recent updates to the app may have caused your issue. To clarify, we initially asked for your email address so we could confirm we were troubleshooting the correct account you used to access Lucky Orange. Sometimes our customers have more than one email address tied to different accounts. Based on your feedback, our team is working hard on identifying what went wrong so that we can resolve this issue for you and others moving forward. We hope for the opportunity to get you set up and using Lucky Orange as expected soon.
Best regards - Bradley from Lucky Orange
CONSTANTLY CRASHES. HEAT MAPS DO NOT WORK AT ALL, trying out Hindsight instead
This app was removed from my site because the second I installed it I got inundated with sales emails, despite not giving permission for this. I have unsubscribed from their emails multiple times, reported junk, and uninstalled the app, yet somehow they STILL keep swamping me with sales emails and daily reports about my website they shouldn't have access to. It might be a good app, but if this is how they treat personal data under GDPR I can't in good faith use it or recommend the app to others.
To respond to the feedback:
- The emails on both lists (the welcome emails and the one I unsubscribed from) continue to send emails. They land despite Lucky Orange being a blocked sender.
- The daily snapshots of 0 traffic and 0 data sends automatically despite the app being uninstalled and the API integration being cancelled from my end.
- The API integration was removed due to GDPR issues.
- Since installing Lucky Orange, I have also been inundated with spam emails from multiple other sources, which started on the day I installed Lucky Orange.
Lucky Orange is committed to upholding the highest standards of GDPR compliance. We do not now nor have ever sold our user information to a third party. Additionally, we give you multiple ways to opt out of the emails if you no longer wish to receive them. We confirmed all emails are turned off for you moving forward and would be more than happy to address any other questions you have by scheduling some time with you to connect. Either reply to my last email or use this link to find the best time in your schedule to connect: https://calendly.com/luckybradley/15min. I look forward to assisting you soon.
Best Regards - Bradley from Lucky Orange
So many errors, no support response. I try to contact but no response................................................
Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception.
My team and I have tried several times to connect with you to get to the bottom of your issues as well as make things right. However, we haven’t been able to get in touch. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we apologize for this experience! Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange