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Essential and worth it. I use their video recordings to improve my checkout experience and understand what about my customer experiences are working and what's not.
We love when our customers refer to Lucky Orange as "essential!" t's our mission to provide you with useful insights into your customers' experiences, and we're delighted to see that we're achieving that. There's nothing better than getting a front row seat to spot areas that are impacting the customer experience. Thanks again!
Cheers - Emilia
really useful app I highly recommend, it helps me be able to see why customers are leaving, what they click on the most and etc
Thank you for the five-star review and glowing recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange
Lucky Orange is a wonderful little tool to help you see what your customers focus on and then make adjustments to your landing page accordingly. As an example, I noticed most customers breezed past an offer I had going on. The offer did not generate any more sales so I took it off. It was really helpful to see that my customers were not interested in it at all in real-time. I've also made other adjustments on my page based on customer behavior. It helped me make my page more focused on what my customers actually want to see and what is important to them.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia
The app is not loading when clicked on
i have installed it and once i click on it, it comes to a blank screen
We are glad to have been able to resolve your issue. Please don't hesitate to reach out should you have any questions!
Cheers- Bradley from Lucky Orange
Great app with a lot of features. The 'Play' function is particularly useful in understanding what customers are looking at and how they are interacting.
Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!
Cheers - Jordan from Lucky Orange
La app es genial, en general me ha permitido encontrar algunos errores en la navegación de mi página y así poder optimizar de mejor manera el recorrido de los clientes.
Gracias!
Cordialmente - Jordan from Lucky Orange
Emilia was fabulous - super helpful and knowledgeable! Lucky Orange has many great features to better understand visitor activity and identify opportunities to improve my site and hopefully increase conversion!
Thank you for the shout-out! Lucky Orange, we pride ourselves on providing exceptional technology and support It's rewarding to know our features are aiding you in better understanding visitor activity and identifying opportunities for site improvement. Visitor behavior makes all the difference. Happy tracking!
Cheers - Emilia from Lucky Orange
I really love this app! It has amazing features and is easy to use. It is a must-have for every shop!!
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review. Let us know if you have any questions!
Cheers - Emilia from Lucky Orange
I installed the app but when I click to see the live view, it's not working 8/10 times, only when I click next to it on the play button, but when I go in the list with recordings and press play nothing shows, only a text that says what the costumer was doing but you can't see anything recorded? Does nothing as promised. Or is this like some other apps that make you pay first to see how it works? dissapointed
fast response for help, now let's see if something will be fixed, even the ones that stayed several minutes are not playing on desktop, only on Phone it works good;
We are sorry to hear your first experience was not as planned. This is certainly not the experience we want you to have! Our team has reached out to assist and hoping to hear back from you soon. It looks like you may have received a lot of traffic that bounced very quickly and therefore the recordings do not have anything to play back. We would love to look at this further with you so please reach out to us by phone at +1-913-200-3927 or by email at support@luckyorange.com. Thanks again for giving Lucky Orange a chance and look forward to connecting soon.
Cheers - Bradley from Lucky Orange
So many great ways to use the app. I can see how this will help improve sales. I highly recommend this to anyone who is considering it.
Thank you for the five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange