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seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.
We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing support@luckyorange.com. Thank you for your review!
Cheers - Jordan from Lucky Orange
I used this app to help improve the layout and navigation of my store and ultimately my conversion. I can see what customers are struggling with and It would never have occurred to me if not for this app. Don't even try to open your store without it. GET -THIS-APP-AND-THANK-ME-LATER! Enough said...lol
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Kelsey from Lucky Orange
Such an insightful app - shows you in the stats you need in bite size chunks which is much more easy to read and interpret than the enormity of Google Analytics. It's great seeing how users interact with your sight first hand - eliminates a lot of guessing. The only bit (that isn't actually Lucky Orange's fault) is that you need to be on the Shopify Plus plan in order to watch recordings of what happens beyond the Cart page - but this is because Shopify takes the customer out of your site and into theirs for this stage, so Lucky Orange can't track again until someone orders and they are back on your website. Customer service has been excellent as well, Josh and Bradley have gotten straight back to me with any help I needed. Highly recommend.
I just installed Lucky Orange earlier this week to assess my CRO and how to improve customer experience. At first it seemed like a complex tool with lots of options, but then I had an onboarding session with Justin T. and OMG ... I am hooked - he listened carefully to what I wanted, showed me exactly how to get the most from the App and I have now wasted the last 3 hours playing with it . But seriously, my on-boarding experience was amazing and I am impressed by what I have learned already
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ successes and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Justin from Lucky Orange
Absolutely superb app. the heat maps option is not only addictive but very useful. If you are looking for a way to track your customers habbits and clicks then this is the app you should have installed. We have integrated it into Bikini Luxe and really love its fluidity. Also it is a steal at its price because of the live chat option. This normally costs a lot more from other apps, is not as fluid and does not have all the options that lucky orange has. Something worth being noted is that the number of customers you have will not be the same as Google analytics because of the way that things are tracked. But overall well well worth the price.
Devon
Media Rep & Analyst
http://www.bikiniluxe.com
Bikini Luxe - Designer Bikinis - Luxury Women's Fashion
Nutze es seit 12Std und bin jetzt schon begeistert! Danke
Vielen dank! - Bradley from Lucky Orange
Lucky orange is a must have tool. Plus, the support team is fantastic! :)
I use this app to get a handle on how well our website works for our browsing potential customers. I really like how it allows me to watch recordings and therefore troubleshoot problem areas. The tags are a great help in this area, too. I'm still learning the best use of this app but look forward to more and more revenue as the months go on.
Awesome app! Not only can you glean great insights from session recordings, but it comes with heatmaps and click maps. Recommend for any and every store.
This is a must on any store, a MUST.