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As a small business, we needed to find out why customers were not completing their purchase of certain products.
Lucky Orange did that and more.
Super easy to install (i.e. no code to install on your website) as it integrates with Shopify and a great tool for any business.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Kelsey from Lucky Orange
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.
Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do see responses sent out on Jan 30th and another email sent out today, shortly after your help tickets were submitted. Perhaps our responses were blocked or flagged by your email system, and therefore are not making it through to you. Is there a good phone number we can reach you at to help resolve this right away? You can email it to us directly at: support@luckyorange.com if you do not wish to share it here. Looking forward to connecting!
Love this app. I had an issue with incorrect pricing being displayed to some customers. Before the trial period of 7 days ended the app helped me identify the operating system and browser that was causing the problem. My website developer then fixed it in less than an hour. Recordings provided by this app is also helping me identify other problems on my site. This app also eliminated the need for a second app for "Chat". On boarding support was also excellent. Thank you Justin and all the developers at Lucky Orange! Great Value.
Wow! It sounds like you were able to dive right in and start making improvements to your website from the very beginning. Sometimes the difference between getting sale and missing out lies in a very tiny change. The bigger challenge is identifying the problem area in the first place and we are glad Lucky Orange was able to help you out!
Cheers- Justin from Lucky Orange
The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.
Really great app to see what customers are doing on our website. We have been using Luck Orange for a few years now and we were able to solve various bottlenecks by looking to see where our customer would get stuck or leave before making a purchase. What's cool is you don't have to watch the users at live speed. You can fast forward to the critical parts you are looking for.
This app is a must have to increase conversions and enhance the customer experience by solving problems you don't know exist.
Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Better customer experience = happier customers; happier customers = more conversions and a happier you! Thank you for your business all of these years and this five-star review. Happy tracking!
Cheers - Bradley from Lucky Orange
These guys are awesome! The support is great. We deleted the app in error and Danny helped recover our old account and data :)
This is an amazing app to have, helped us improve our website and look at issues we did not know about. A must have especially for new stores, the information you get on customer behavior is second to none. The support is fantastic. Try to understand how this works before you make a judgement and reach out to support for any questions, they are really helpful. Well done!
Uncovering potential roadblocks for your customers is extremely important to increasing their satisfaction and ultimately their likelihood to convert. Wishing you continued success this holiday season and please reach out if we can be of assistance in anyway.
Cheers- Justin from Lucky Orange
Phenomenal app. It's a definite must have if you want to know what elements on your website work and what don't.
Very promising tool for an affordable budget. Live chat for assistance also works very fast and the agent was able to anwser all my queries. Happy with the analytics and recording that will defintely help me improving the conversion rate of our webshop www.wijnenlacascina.be