Lulu Direct

I've been using lulu for over a year now. The quality of books printed at lulu vs. anywhere else is exceptional. What I love most about the app is the customer service. Kristen, specifically, is my most favorite customer service rep I've ever encountered and if it wasn't for her I would not be such a loyal customer! The only problems with lulu and the app are the shipping prices, which are not competitive and not easy to translate to the customer. This is a huge problem that needs to be fixed, but I believe that it is being worked on which is good. I hope it is fixed soon. Still, it does not deter me from using the app as it is very easily integrates with shopify. Also the timing from order to delivery does take awhile too, but again, this is known and something they are working on. I appreciate the open communication and lulu's dedication to continuously self-improve.

Awesome app and amazing team behind it!

Lulu xPress is exactly what we had been looking for and has been crucial in our books' success. The team behind this app (special shoutout to Nick!) has been incredibly supportive and responsive from the very beginning - from installing the app and getting the products all set up to now selling hundreds of books every week.

The app allowed us to truly make the experience our own (branding is so important when it comes to e-commerce!) and seamlessly integrate books alongside other products in our store. We look forward to launching and selling more books using this app and highly recommend it for any print-on-demand needs.

Lulu is by far the best and nicest company I've ever worked with. They continuously put authors' and book-publishers' needs and concerns at the top of their list. The book quality is perfect and the process is smooth and easy. The results are great and the integration with Shopify works without a glitch. And, if you have any questions or doubts Lulu personel is the nicest, most helpful people there is, while at the same time being very good at what they do! We have never had any problems with Lulu whatsoever. The few times our customers have complained is when books have not arrived – which is never Lulu's fault (but UPS's). And even at those times, Lulu has been very helpful. I would recommend Lulu to absolutely everyone! You will not find a better company.

LOVE IT! awesome books, great customer service, couldn't ask for a better app. been using the service for over a year now and my customers and wholesale accounts are all happy, and best of all no need for inventory any more!

This app is a relatively simple and economical way for a small organization such as ours, to print and ship its books on demand. The customer service rep assigned to us has been amazing--so helpful in providing information and supporting us through any challenges we faced along the way.

I am a new author and I have used this app only once. I had a problem connecting the app to my online store. I communicated with Kristen, and she walked me through the process to connect the app to my store. I appreciated the great assistance that I received. My orders can now be automatically fulfilled by LULU Direct. I am looking forward to using this app again in the future.

We used to handle our own warehousing and shipping of books. Lulu's xPress app has changed all of that. Now, orders simply flow through our site to Lulu, who prints (white label) and ships the orders as they come in. It is truly a game changer for us. We can now focus much more time on building our business, as the time spent fulfilling orders is no longer necessary. We have also found that Lulu's customer service team is outstanding. Inquiries are always answered the same day, and usually within the hour. We could not be happier with our decision to implement the Lulu XPress app on our e-commerce site.

Super easy to use to sell POD books. The customer service is very helpful, and they're always making updates to the app to make it run better. I highly recommend it.

Anytime something has come up Lulu has excellent customer service and they work with you directly (not a robot) to solve your problems.

I used this app to launch my children's book. It is pretty easy to do as long as you have the video as provided by LULU. I do like having a store besides Amazon (I had major issue uploading my book on that platform, even hired someone to help me, but we couldn't get it to work). I still haven't used this forum to its greatest potential, but I know that there are a lot of ways to boost my book with the shopify store, so that is also great!