Lumise ‑ POD Product Designer

I'm starting a print shop and needed customization. I choose this app because it had features I was looking for to use for my site. I tried another app but with 3 days left in the trial, I wasn't satisfied. There was an issue, probably because of the template I'm using, preventing the customize button to show. I received Jade through customer service and was blown away. She made a few attempts and it still wouldn't show. She submitted it to higher up and keep me in the loop of the time frame. Took maybe a full day, now I delete the other app and post my site. Again thank you Jade for a job well down. Great App and I definitely recommend for features and customer service!

Lumise is simple, user friendly and powerful. It is extremely fast loading (compared to many other design tools on the market). The support via Live Chat / Facebook has always been 10/10. Jade has been my super star support person and without her rapid response we would have been stuck!

Playing around with the app. Had some questions and got help really fast. Thanks Andy for your effort!

Greetz Sanne

it's very good app, easy to use, helpful and fast customer service, highly recommend for any POD or tshirt business

I have been using the app since 2022, Just as satisfied as today, knowledgeable and helpful staff who always help. They have really been there for me since I started my business. I strongly recommend everything is so simple on the app also if you have questions you have knowledgeable staff who really help and get started with your business. I want to thank Andy who has helped me with everything and always helps when I need.

I use this app for the customers to personalize their products. Their app might not be best, but their service should be best. They provide many functions, it allows you to upload your images as the templates, set up a mask and the customers can draw what they like on your products. If the designs can be controlled very exact, that will be better.

Great app! Good customer service too, Andy helped me multiple times when needed it! Great addition to my website

The Support-Team worker Andi make a very good support. Thats what we need in the beginning.
Very good.

Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons.
UPDATE: The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app.

1/8/23 - Updated and increased the rating from 1 to 3 stars.