LVK Logistics

Bel just helped me out of a bind with an important customer. She is prompt, professional, helpful and sent a funny gif! Highly recommend. Customer service is so important with fulfillment and any company that hires someone like Bel knows what they are doing.

Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!

Where to start....As a small business owner, I am usually reluctant to resort to public platforms for expressing disappointment. However, after an unending barrage of challenges with ShipHero, I feel compelled to share our experience, and hopefully save others from similar frustration.

Our ordeal began with a constant need to contact customer support, approximately 2-3 times a week due to recurring issues.

Their sluggish response rate is only exacerbated by their knack for providing ambiguous, often irrelevant replies that don't resolve the issue. This futile correspondence cycle has become the norm rather than the exception and ends up taking up the majority of our time.

But beyond their poor service is their blatant disregard for our inventory. Moving it without notifying us and as a result losing it. Despite us providing ample evidence that they are responsible, ShipHero has consistently failed to reimburse us for numerous lost items, resulting in protracted discussions that remain unresolved.

Shipping prices quoted by ShipHero are frankly outrageous. We were initially led to believe that these charges were an unfortunate repercussion of the ongoing pandemic and subsequent carrier rate hikes.

However, our experience suggests otherwise. For "Special Projects", which involve larger shipments, we were continually subjected to inflated quotes, with reassurances that they offer the best market rates.

On a recent occasion, when I arranged FedEx pick-up independently, the cost was a staggering 60% less than ShipHero's quote. This overcharging under the pretense of carrier rates is not only dishonest but reprehensible.

The latest blow from ShipHero has been an unanticipated, ongoing monthly "tech fee" of $500, imposed on smaller companies like ours. It was announced in an email (buried under bullet point 4) less than a month before they charged us. Coupled with the ultimatum of 'like it or leave', it's a clear indicator of their scant regard for client welfare and survival.

Their customer service can best be described as dismal, with an apparent penchant for crafting rules on-the-go, fair warning or consideration for their clients.
The abundance of one-star reviews is a testament to a steady downward trajectory, further cementing their untrustworthiness.

Regrettably, we are tethered to ShipHero due to our extensive automations and existing stock. However, for those seeking a reliable 3PL partner, I would URGE you to look elsewhere!
The tarnish on ShipHero's reputation is not without reason, and their service has proven to be more of a liability than an asset.

ShipHero needs to take note of these experiences and implement drastic changes, lest they continue to hemorrhage their clientele and reputation.

So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.

Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.

Bel is very knowledgeable and on point. She knows how to get the job done and gets it done well. We appreciate her.

Great customer service, thank you Bela for helping me out with special orders and quick delivery. Easy to use and recommended.

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary technology to improve order accuracy, shipping speed, and cost visibility."
Being unable to afford that fee, we reached out to them and told them we would no longer be sending inventory to them and we would like to slowly phase out our inventory so that we can close our account with them but in the meantime can they please waive that fee. And they refused! They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee. This is the most unethical, despicable business behavior I have ever witnessed.
We've been a loyal customer of theirs for years now and this is how they treat us!

Additionally, recently there have been many extremely late orders that have literally sat for weeks without moving. Every time we reached out to them we got a vague response like "we're working on it". This is why they're collecting $500 per month from all the small businesses who had the misfortune to send them inventory so that they can hire more team to improve their subpar performance.

Stay far away from this company.

I am switching over from another fulfillment service. The team has been quick to answer questions and been really helpful during the initial move. The pricing is also easy to understand and their processing times are fast so my customers are getting their items in a timely manner...

ShipHero has saved us multiple times. As Amazon fails to let us put the stock we need there, ShipHero has helped us fulfill orders when others couldn't. Bela on live chat, has also been really helpful on setting things up, so thank you!