Recenze (21)

Celkové hodnocení
3,1
Počty podle úrovně hodnocení
  • 71 % hodnocení s 5 hvězdami
  • 10 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 19 % hodnocení s 1 hvězdami
14. leden 2020

exellent app i just use the app for the first time 2 sale for 3$ spend amazing !!!
i keep using this apps let see how it`s work.
i recommend to try.

Gravity Bowl
Francie
Doba používání aplikace: 4 měsíci
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

Datum úprav: 13. leden 2022

Update to my below and moved down to a 1 star rating. (for this to appear have chosen 4 or is not visible) I am now even more unhappy as was contacted out of the blue by Yahav Hartman the CEO to ask to have a call with me as wanted to understand my views. I set up the appointment through their system, got an email with the invite on zoom, 7 minutes before a reminder and then no one turned up. That was over a week ago, I emailed to say I had waited, maybe been an issue and offered to re-schedule. Nothing, no reply, no appology and no interest. Not great to be treated in this way and makes me feel my move away from the platform was correct. Original review
I really was unhappy after signing up for a three month membership. All the videos promise the world and an amazing ROAS. The reality is very different. My first meeting with a senior person left me feeling very negative and dejected. I was told it would be hard to do much as my budget was limited and I had very little exposure on Facebook. I set up a campaign, with difficulties at first. I was helped over 3 subsequent calls to rectify this and spent way more than I would want on the first campaign. They were expecting me to spend a daily amount that woud have wiped out my annual budget in one month. With not having confidence in having some guranteed return I felt very uncomfortable. I went with it, and had zero ROAS. As a very small business I just can't afford to waste money throwing this all towards Facebook when I am not getting a return.
I just saw today on my credit a renewal payment taken for a further 3 months. I spoke to the chat to a Glaisa, who told me they have a very strict refund policy. I was not sent any email to remind me that the funds would be taken automatically. She said she would raise a ticket, and advised me to cancel via the settings. This said to contact support as errored. She then said I see youo signed up with Shopify and that you need to cancel there. Then later advised that I have to contact Shopify about a refund as the subscription is with them. The funds were not billed by Shopify, but by Madgicx and show on my CC as Madgicx. This whole scenario is confusing. When I signed up, there was an issue. I was sent a link and then paid the subscription that way. I really am unhappy as had already decided not to continue and have not used the platform for over a month, as I was very disapointed and frustrated with no ROAS and a bewilderingly complicated platform to get around. I really am sorry, but I think the hype is not real for everyone, and for me this was an absolute total waste of money an time. I have given 2 stars because they have a decent support team. I would like to have a refund of the 3 months money taken 4 days back as I don´t wish to continue. If I had a reminder I would have cancelled before.
I am now confused as to who to ask for the money back for 2nd unwanted subscription that is automatic.

Stephen Crouch T/A Lifestyle Travel Trading
Austrálie
Doba používání aplikace: 4 měsíci
Vývojář Madgicx.com odpověděl 3. duben 2024

Dear Stephen, thank you for the feedback.

We are sorry to hear that this was your experience. This shouldn't happen, and no customer of ours should feel this way. We have learned from your case and continue learning and improving our customer service and billing system and processes to give our customers the best possible experience.

All the best,
The Madgicx team

19. květen 2020

David, Asi, Elad are the best people I have ever seen. Best customer support. If you want to use the app watch the videos first. Those just getting into marketing, learn how to use it before writing a bad review. This is the complete app to have your funnel strategy along side your ad sets scaling and optimization.

RBI Shopping Block
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

3. prosinec 2021

I used this app to create and launch some Facebook campaigns. It worked fine! There are many cool features that I will be taking advantage of for sure in the future. Also, the customer support was very responsive.

TDF_Shop
Itálie
Doba používání aplikace: Asi měsícem
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

1. leden 2020

We are managing the extra services department in Madgicx.
We ourselves are using Madgicx to scale the store revenue on the Facebook Ads advertising channel.

With Madgicx we create new powerful audiences, deeply analyze our current performances in both desktop and mobile, scale and maintain high ROAS with automation tactics and creative insights. Madgicx helps us to reduce most of the manual work and focus on tasks that actually increase store sales.

Madgicx Shop
Izrael
Doba používání aplikace: Asi měsícem
8. srpen 2023

A HUGE SCAM !!
First of all, do not download the Shopify App because it's useless and you can just use the platform without shopify, as it does not integrate with Shopify or even pull the products. and their own team said this app is useless for Shopify..

Now for the platform itself:
I am writing this review to share my unfortunate experience with Madgicx, a platform that I had high hopes for, but that ultimately failed to deliver on its promises.

From the outset, I was met with a series of technical issues that severely hindered my ability to use the platform effectively. Despite my best efforts to work with the Madgicx support team to resolve these issues, I was met with a lack of urgency and a seeming inability to provide effective solutions.

The first issue I encountered was with the Google Ads account connection, which was eventually resolved, but not without significant time and effort on my part. However, other issues persisted, including problems with catalog availability and Canvas Ads. Despite numerous attempts to rectify these issues, they remained unresolved, causing significant disruption to my business operations.

Furthermore, the platform failed to accurately reflect my Facebook Ads account, with many of my ads and campaigns not appearing in Madgicx. The support team's explanation for this was unsatisfactory, suggesting that the platform could only pull assets that had already spent money on Facebook. This is a significant limitation that was not made clear to me when I signed up for the service.

The most frustrating part of my experience, however, was the lack of effective customer support. Despite numerous interactions with the support team, I was left feeling unheard and unimportant. My concerns were not addressed in a timely or effective manner, and I was often left waiting for days for a response.

In the end, I requested a full refund due to the platform's inability to meet my needs and the significant disruption it caused to my business. However, this request was denied, with the blame being placed on me for the platform's shortcomings.

In conclusion, my experience with Madgicx was deeply disappointing. The platform failed to deliver on its promises, and customer support was inadequate. I would strongly advise anyone considering using this platform to think twice. There are other platforms out there that offer better functionality and superior customer support. Save your time, money, and frustration and look elsewhere.

I feel it's my duty to warn other users about this Scam platform. so we are going to use each and every opportunity and platform to post our reviews in

Prime HODL
Spojené státy
Doba používání aplikace: 20 dny
Vývojář Madgicx.com odpověděl 22. listopad 2023

Hello, we are sorry to hear that you felt unheard and unseen. We understand how frustrating it can be after a long day of work to deal with a SaaS platform and get your Meta ads up and running. We always encourage our team to be hands-on, quick, and resolve issues as soon as possible for our users. We apologize that this time our efforts were not sufficient and you were left feeling this way.

Regarding our integration with Shopify, we do have a direct integration for our Marketing Analytics product, named One-Click Report. With this, you can create custom reports and view them on desktop, mobile, or share them with colleagues. The issues you experienced with the Google connection are something we are aware of. It's not exactly a bug but a UX issue, which we have on our roadmap to resolve.

Nonetheless, if you ever feel like giving us another try, please ask for Stephanie (the team will know how to find me), and I'll ensure that you have the best experience without any hiccups along the way. And I hope you are crushing it with your business aka Meta ads. =)

Datum úprav: 20. květen 2020

UPDATE: I had some issues with this app, but they were based on problems with the nature of the products I'm selling. The Madgicx team was great in working with me to solve the issues and make things right.

True Blue Gear
Spojené státy
Doba používání aplikace: 21 dny
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you for the review!

We're glad our team could help you solve all the issues you encountered and turn your experience around.

The Madgicx team is always at your service, and we wish you continued success.

Datum úprav: 5. leden 2021

Tried the app and had free training from Yoshi, works great! Lot's of custom audiences to play around with. Thank you

Aneka Home Essentials
Malajsie
Doba používání aplikace: 19 dny
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

3. únor 2020

This is a cool app. Increased the perfomance. Getting higher ROAS. Really love this app. The customer service is pretty awesome. They helped me to set up the profitable adsets.

Pink Eden
Francie
Doba používání aplikace: 18 dny
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform and team. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.

15. leden 2020

I love Madgicx! Been using it for over a year (even before it was available on Shopify) and my revenue has never looked better! This new version is just the icing on the cake

Clean Skin Club
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Madgicx.com odpověděl 3. duben 2024

Thank you so much!

We're delighted to hear about your experience with our platform. Thank you for writing this review and recommending Madgicx.

We're happy we could help and wish you continued success.