Recenze (538)

Celkové hodnocení
3,2
Počty podle úrovně hodnocení
  • 57 % hodnocení s 5 hvězdami
  • 8 % hodnocení s 4 hvězdami
  • 7 % hodnocení s 3 hvězdami
  • 6 % hodnocení s 2 hvězdami
  • 22 % hodnocení s 1 hvězdami
Datum úprav: 1. prosinec 2021

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - As if this fixes the 2-5k audience loss i have had. I WANT A SOLUTION! How embarrasing i carried on using this app when there is so many better options out there. In my stupidity i thought mailchimp has been around for so long they would be the best choice. BAD idea! **Mailchimp, the developer of Mailchimp, edited their reply to your review on the Shopify App Store. Here’s their updated reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
The previous reply has been removed from the Shopify App Store. Here’s the old reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. This is a requirement mandated by Shopify to remove data from another 3rd party when an app is removed.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
**

SLAPSTA
Spojené království
Doba používání aplikace: Téměř 3 roky
Vývojář Mailchimp odpověděl 22. listopad 2021

Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

12. leden 2022

Used to be good and for a great price, but have continuously increased the pricing so that they are now one of the most expensive for fewer extras than their competitors. Have been with Mailchimp for over 7 years, but the last price hike was one too many I'm afraid. Now moving to another company!

Ultimate Modelling Products
Spojené království
Doba používání aplikace: Více než 2 roky
Vývojář Mailchimp odpověděl 2. červen 2022

Hey there. We understand that it can be frustrating to pay for features you don’t use. We’ve made significant improvements to our platform experience, our core email offerings, and launched features like our Customer Journey Builder, AI-enabled content tools, and more app integrations to help our customers solve their biggest challenges and run and grow their businesses more effectively. If you haven’t already, we encourage you to take a look at our What's New page to discover tools that can help increase engagement with your contacts:
https://mailchimp.com/whats-new/

If you’re looking to lower your price, we encourage you to review your current plan type, contact tier, and audience size to determine if it’s bigger than you need. You can try re-engaging inactive subscribed contacts and archiving those who don’t respond. This may reduce the number of contacts in your billable audience, allowing for a smaller contact tier, which will reduce your monthly price.
Re-Engage Inactive Subscribers: https://eepurl.com/dyimpT
Archive Inactive Contacts: https://eepurl.com/dyimtX

Take care

17. prosinec 2021

I seem to have lost the majority of my subscribers since this change was made. This needs fixing asap and it's not good enough.

Beeboobuzz
Spojené království
Doba používání aplikace: Více než 2 roky
Vývojář Mailchimp odpověděl 17. prosinec 2021

We’d certainly want to investigate further if you’re missing subscribers. Can you drop us a note at mc4shopifysupport@mailchimp.com?

5. listopad 2021

I was using Mailchimp for 3 years with no issues up until today. Like normal, I scheduled a campaign last night with my correct number of subscribers and this morning my campaign delivered to only a fraction of my subbies because 1,200 subscribers had been deleted by Mailchimp. What is going on? This is the busiest shopping season of the year--Can someone at Mailchimp reverse this error?

Wraps Adorn LLC
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Mailchimp odpověděl 18. listopad 2021

Hi Wraps Adorn, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

14. květen 2019

So far so good! Imported all contacts and Mailchimp still functions just like it did before. Saved me time & effort!

Outgo
Kanada
Doba používání aplikace: 5 měsíci
6. květen 2019

Everything went well. Nothing wrong to report. I didn't have any issue so I can't tell you if the customer service is good or no.

Orabel
Kanada
Doba používání aplikace: 5 měsíci
27. září 2019

I connected Mailchimp in the past and it was more more difficult than now with ShopSync. Very easy to connect now.

Venus Counter - your skincare scout
Švýcarsko
Doba používání aplikace: 5 měsíci
12. červenec 2019

It's works very well and it helps to keep the information sync with my mailchimp account. So far I did not have and problem.

Laromy
Portugalsko
Doba používání aplikace: 5 měsíci
1. prosinec 2021

Do not download and DELETE this app from your Shopify store immediately. They have resubscribed thousands of customers ranging back from 5+ years ago who have unsubscribed from my emails. Upon emailing them about it and asking them to call me immediately, they informed me that phone calls are only for premium plans. WHAT? Had to delete it immediately, and continue to apologize to thousands of customers.

Twinkled T
Spojené státy
Doba používání aplikace: Více než 2 roky
25. duben 2019

Thank you for great solution instead Maichimp app !
I really satisfied with your multi-functional app! Thanks !

Shop Beard Care
Spojené státy
Doba používání aplikace: 5 měsíci