Recenze (1 713)
Zpřesnit
-
Podle hodnocení
I run eBay and Shopify stores with 2,000+ Products. Using Codisto was a terrible experience for me. I wanted to sync quantity and item info between the stores. Currently using Inkfrog - Codisto erased all eBay item specifics through the import. Really unclear that the eBay item specifics are part of the listing description portion. It also couldn't match products very well (even though they have the exact same - identical titles). Because of this, Codisto mixed up a bunch of product titles with the wrong pictures / descriptions and many of our items have sold for the wrong prices to confused buyers. It also appears that it would be a lot of extra effort to enter eBay item specifics into the Codisto app (you have to type them in, there's no drop down or quick-click like on eBay). Maybe this app could work if you are starting fresh and don't have any existing prodcuts.
Unfortunately the mixed up product titles, pictures and prices as well as the template also got imported into our Shopify store. Now spending hours trying to erase their HTML garbage. Wouldn't recommend if you already have anything setup and working.
Whilst we're sorry to hear you experienced problems, these were caused by user error where you have ignored in app messaging and also specific customer support advice.
When linking existing eBay listing, the app provides you with a clear choice whether to use eBay settings (values on eBay) OR Codisto settings (that either uses Shopify values or specific Codisto values). To retain eBay values (because you don't have the data in Shopify) you have to link using eBay settings. If you link using Codisto settings and you don't have the data in Shopify then the Item Specifics will be blank.
Regarding the HTML, to be clear Codisto does not update Shopify hence that part of your review is inaccurate.
Regarding the HTML 'mess' your refer to on your eBay listings - that is easily avoidable. It is caused by eBay providing a 'description' when linking that contains your written product description AND any HTML that was on your existing listings (it would be great if they could supply those elements separately but they can't). Hence, if you use the eBay settings on linking for Description, it already contains HTML. Avoiding the problem can be done in two ways:
1) Use our blank template with your HTML description from eBay. If you use our standard template that contains HTML you end up with HTML inside HTML which will cause the eBay listings description not to look right.
2) The alternative, that most merchants use, is to simply have clean product descriptions in Shopify and simply use Codisto settings with our standard template. This avoids all the drama caused by eBay's inability to provide clean product descriptions. (You can use an CSV import into Shopify or look for a separate importer app to import data from eBay to Shopify directly then use Codisto to keep everything in sync).
Regarding mixing up titles with wrong pictures/descriptions - this again is inaccurate - Codisto does not link listings automatically. All linking needs reviewing by the users and accepting before anything is linked. The only way, what you describe can have occurred is by you linking the wrong product to the wrong listings.
Regarding "Codisto didn't look good in either store" - this is inaccurate - again Codisto can't affect your Shopify products and store - it only updates eBay listings. The eBay listings not looking good is covered by the points above.
Regarding "Codisto would require us to enter all the information over again into the new Codisto system" - this again is inaccurate. Codisto doesn't require you to enter all the information again into Codisto - the idea is you have that data already available in Shopify. But even if you don't we provide a way for you to use the data you have already on eBay (you just need to use the settings correctly).
We have helped thousands of eBay sellers link existing listings to Shopify products successfully because our process for linking listings is very robust. A large percentage of our uses are existing eBay sellers not just new sellers. We are always trying to learn and improve our user experience but after providing a robust in app flow and also specific customer support advice we aren't sure where we could have provided an improved experience in this case.
Ice helped me so much on my setting, she was so great and patient to explain and help me with the App.
Thanks for your review!
We are so glad Ice was able to help resolve your issues 😎 Happy to have you on board, please reach out anytime...
Nikki
Leider funktioniert das überhaupt nicht es ist nicht möglich seine Konten zu verbinden geschweige denn Produkte zu verwalten
Danke für deine Rückmeldung.
Wir würden Ihnen gerne helfen und haben uns mit Ihnen in Verbindung gesetzt, aber wir können keine Support-Anfrage von Ihnen finden...
Thank you for your feedback.
We would like to help you and have reached out but we can't find a support request from you...
Nikki
this app absolutely sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so frustrated with this app that it is absolutely ridiculous. I've been on this computer trying to sync and configure everything and I'm severely not happy with this app. Reached out for help and no response, searching for a new app. DO NOT WASTE YOUR TIME AND MONEY ON THIS APP!!!!!!!!! NOT WORTH IT.
Thanks for your feedback.
We can see you are now using our app successfully.
Our support team are available 24/7 and responded accordingly.
Please reach out if you have any further queries.
Nikki
hard to manage.and it doesn't list products as fast as they say. requires an additional unknown information from ebay account...bad experience!
Thank you for leaving a review. We are sorry you found the app hard to manage but you need an eBay seller account to be able to use it - that's a requirement of eBay and beyond our control.
Fantastic customer service. Had a problem and they went out of their way to fix it.
The app did not work for sellers of used products OR products listed on Shopify with variations.
I install and sign the service on 23-MARCH and uninstall on SAME DAY ... I got charged $29 for a service that I never used and did not work.
NIGHTMARE ... be careful dealing or installing this APP !
The interface of Codisto is integrated inside Shopify. While this might have advantages we found that it was difficult to work and navigate through the app.
Then, the app modifies the theme when installed. Even after uninstalling it some traces of software remain on the code so make sure to manually remove them.
Thank you for leaving a review. We are sorry you found the app hard to navigate. Generally, merchants are positive about the interface but all feedback helps us to improve. The theme modifications can easily be removed by following the steps in this article https://get.codisto.help/hc/en-us/articles/360000896696. It is worth noting that removing the files is generally not required because they have no effect on merchants’ websites in any way. The reason they occur is to allow for eBay template changes to be made using Shopify’s ‘Liquid’ which makes it easy for merchants wanting to customize the look of their eBay listings. This is one of the advanced features of Codisto. Shopify doesn’t provide a way for this to be automatically done on uninstall but we're happy to remove them for you if you notify us prior to uninstalling.