Shopify Marketplace Connect

Very bad support if you want to remove or update your products

As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU.

The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU.

While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features.

To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.

Support is very friendly but will not take any responsibility for any error. All the faults are users. This app is not capable to create proper ASIN, and it is not the fault of this App this is something user is doing mistake to upload the product.

Zzzz....dead in the water. This lags and lags and lags and lags. Nothing has come of it other than taking an unexpected nap behind the computer. When I woke up, nothing changed except over thirty minutes of time wasted. I'd like this rectified, please.

You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping.
Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.

Been using this for a few weeks. This is an extremely frustrating app to use. Horrible interface. Everything is messed up. Maybe it is because I have 3 to 4 thousand SKUs but this app is a brick. Nothing transfers properly. Too many mistakes. Doesn't flow properly. So far pretty bad experience. Maybe needs a few months. But this is a terrible waste of time. Pricing is messed up on walmart site. Products supposed to go for 7.99$ are being sold in 10 packs for 7.99$ Should be 79.99$???
Extremely Frustrated.

Coming back a few weeks later to edit my review.
My Review stays the same, but maybe even worse.
Keep getting orders through walmart, and the problem keeps compounding.
Walmart is taking a SKU for a single item and putting it to a listing of 10 packs. Customer only paying for a single item. Nobody is able to help.

0 not option: Walmart integration broken, support useless The core of this product is to sync inventory/orders, well it cant do that for their Walmart integration. It does not work. You will not find information anywhere about this major issue unless you install the app, spend 2 days configuring and then open a ticket. Then they tell you, yea thats broken... Any reputable company/product would be responsible and notify users/customers there is an issue. How this app got so many 5 star reviews is amazing, seems suspicious.

I recently tried out the Shopify app "Shopify Marketplace Connect" to facilitate the upload of my Shopify products to Amazon.in.

Unfortunately, my experience with the app has been quite disappointing, primarily due to two key issues. I encountered significant challenges with the customer support provided by Shopify Marketplace Connect. Specifically, I needed GTIN approval as per the app's requirements.

However, I already possessed brand and category approval under Toys & Games on Amazon. In this situation, Amazon offers a straightforward solution by allowing the creation of an ASIN through the "we don't have product id" option. This contrasts starkly with SMC's insistence on GTIN approval. As a user, I anticipated a more adaptable approach that aligns with Amazon's existing systems and approvals. The lack of flexibility in this regard greatly hindered my experience. Furthermore, the app exhibited issues related to image quality and capture.

One of the app's intended purposes is to simplify the process of uploading Shopify products to Amazon.in. However, I found the app to be needlessly complex and difficult to use. I believe that its functionality should be more intuitive and user-friendly. Furthermore, I found it easier to utilize bulk upload via Excel to transfer products from Shopify to Amazon.in. This ease of use in the manual method contrasts sharply with the cumbersome nature of the app.

Taking into consideration the poor customer support, limited flexibility, image quality concerns, and overall difficulty of use, I have decided to uninstall the "Shopify Marketplace Connect" app. For those seeking a seamless and efficient means of uploading their Shopify products to Amazon.in, this app proves to be time-consuming, inefficient, and, in my experience, a waste of money. I do not recommend its use, especially if your goal is to simplify the cross-platform product uploading process.

Overall, my experience with "Shopify Marketplace Connect" has been far from satisfactory. I hope that future updates address these issues, making the app more user-centric and aligned with the needs and systems of online marketplaces like Amazon.in. Until then, I will be seeking alternative methods to achieve my product uploading goals.

Unable to cancel the app. Causing issues with my Amazon inventory. Does strange things and does not update quantities. Inventory is in tatters now.
Additionally, the developers at the Codisto LINQ accessed our Amazon account after we had finally managed to delete the app so please ensure you Revoke Access on Amazon permissions once after the App is deleted.

DONT WASTE YOUR TIME ON THIS APP!!! READ BEFOR INSTALLING!!!
we installed the app and since the very first second we had issues, with it, doesn't sync orders, wont match listings, even when listings on eBay and Shopify are identical. talked with support 7 DAYS STRAIGHT according to them our case was HIGH PRIORITY and never gave an answer didn't show up for scheduled follow ups. our company manages thousands of orders and listings, we lost so much money because of this people, this is what you get with shopify, expensive apps, zero results and the worst support. make yourself a favor and use any other thing besides this.