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As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension.
The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time.
The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets.
Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.
PS: Nikki, your gaslighting stating other users have not left disappointing reviews is laughable. Your review rate is 4.3 and that means roughly 16% of users who left a review are not satisfied with the application.
Thank you for your feedback.
In response:
We are committed to continually improving and updating the app, whether through bug fixes or new features. While doing so, we acknowledge that the app has faced and will continue to face challenges as we make these improvements.
A recent Amazon upgrade, which came with its own set of challenges, has significantly impacted the Amazon process. Not all integrators have managed to navigate this successfully.
Uninstalling our app is only recommended when we know it will affect the marketplace in which you are listing. There is currently a known issue with Etsy when you uninstall and reinstall, and this is noted when you connect to Etsy.
Shopify embraces its remote working policy and is a digital-by-design company. We have employees working with this app from various parts of the globe.
It's disappointing to hear that you feel deceived by our support team, as this sentiment is not reflected in other reviews. I would be happy to discuss this further with you.
Nikki
Currently syncing 3 marketplaces, working on the 4th.
The experience varies a bit from marketplace to marketplace but, overall the app seems to be doing what it's supposed to.
4 stars vs 5 because, in a few short months, I've had to open at least two support tickets for odd glitches (bulk templating not working in Target, inventory sync switched to 'off' in Amazon) that cannot be explained. Needless to say, it makes me jittery: inventory sync problems across platforms are a serious concern. Hoping the team improves the app over time.
User friendly app and great support when you need it. I wanted to use this app to copy new lines from my Shopify store to my Etsy but only wanted to select the newer lines from the collection. Mark from Marketplace Connect gave great support to help me do this, after a 20 min call I felt completely confident in using the app. It is saving me so much time now I no longer set these products up on Etsy manually.
Dom is the best! He is very knowledgable and courteous. His assistance was valuable to my marketplace updates - thank you again Dom!!
Best Always,
Patrice Godfrey
Owner, Tirzahs Gift Garden
Very nice App. Even better support, so many people with good knowledge. A lot of thanks to Jae! Very professionell, know what he does
Joy was really helpful on solving our problem with items sync and its a great app to get your store together
This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.
Thanks for your feedback,
We reached out to your team requesting further information, which we have not yet received. We would very much appreciate the opportunity to resolve the issue.
Nikki
We have been using this app for over 12 months and it works great. Easy to use/set up with Shopify and support is amazing! You are able to talk to a HUMAN within seconds. Shout out to Jeff who helped us today!
I been using it for a while an I have great experience. very easy to use and INVENTORY DO SYNC fast across the plant form
I had the absolute pleasure of working with Rep Joy from Shopify Marketplace Connect, and I cannot say enough about how incredible she is! Joy is not only extremely knowledgeable and talented, but she is also such a delight to work with.
My account had been stuck for months due to countless listing errors that I just couldn’t seem to resolve. I even hired a freelancer over a month ago who claimed to be an expert in product listings and error corrections, but unfortunately, the problems persisted.
After feeling completely frustrated, I finally reached out to Shopify Marketplace Connect, and that’s when Joy stepped in and worked her magic! In no time at all, she identified and corrected every single issue with ease. It was truly impressive to see how quickly and professionally she handled everything.
Thanks to Joy, my account is now fully functional, and my products are listed correctly. I’m beyond grateful for her expertise and efficiency. If you ever need support, I highly recommend asking for Joy—she’s an absolute superstar!