Shopify Marketplace Connect

1st day. Harry was very helpful. It seems very user friendly so far. I had a little trouble with importing old orders so I should have created a cut off point to have prevented that.

17-01-24
I have used this app for 2 years. I have tried all other integration apps over this time and stayed with Codisto/ Marketplace connect. Recently, the apps performance and customer support has dramatically dropped. Customer service have been corrupted with the 'cut/ paste link' solution disease. It's got so bad that the generic links have nothing to do with my inquiry. This has prompted me to see if there are better solutions. There's nothing worse than your livlihood being in jeopardy and nobody available to explain what's happened or to offer an apology..

29-01-24
Situation is getting worse. I cannot access the app at all. It's now been over 2 months since the engineers have been working on listing malfunctions. There are now random lisintgs being duplicated.

1-2-24
A fix identified but no cause identified. Shopify Marketplace Connect are not willing to undo glitches; I will spend several hours clearing it up with no idea if it will happen again.

2-2-24
Syncing issues, ongoing, quantities do not update, out of stock items are bought and service metrics drop because items are unavailable.

Syncing issues - Ongoing, descriptions and variants are not updates as improvements are made - 07/02/24 - Syncing is an ongoing problem and you need to periodically ask (several times as the first request doesn't always work) to force an update. I would guess every week to be sure all systems are go.

05-02-24
App is still not accessible, I have no way of checking or changing listings. 7-02-24 App is now accessible.

14-02-24
Mapping is unreliable. A lot of syncing problems are solved by 'editing in grid' which is the manual entry. This will only effect businesses that have a large number of listings.

15-02-24
Random images are corrupted and there's no mechanism to let you know. If an item is not selling 1st check if the images have been corrupted.

27-02-24
Once Harryl catches on that things are not right, he will take over and have a positive impact, making you feel looked after and well supported.

Marketplace connect are still keen to develop their service.

10-06-24
Adrian was keen to provide easy, step by step instructions and followed up well, giving me confidence I was being looked after.

At first the app is a little hard to understand.. However if you have any questions support is always there! got my listings up and ruining. I have alot variants per item... so I had alot of questions... they answered all of them.. strongly recommenced !

We have tried several different solutions for pursuing additional sales channels with our Shopify catalog. This is BY FAR AND AWAY THE BEST ONE. First of all, it simply works, which is more than can be said for any of the other solutions we've tried. The support team member I was lucky enough to get connected to, Joachim, went above and beyond over the last few weeks to help with technical issues keeping us updated and ultimately fixing any and all questions and concerns we had. THANK YOU and keep up the good work!

I've been using this app for for the last 9 months to manage by Amazon and eBay stores from shopify. Simply put, it's been an incredible tool to help simplify the management of my products on these marketplace specially given some of their complex requirements. Everything its done on the shopify platform which is nicely translated through codisto to the marketplaces. Very happy with the tool!

Very helpful and fat response

Good and easy to use app.
Support provides quick and problem-related assistance.

Excellent service KrizziaD, your proactive approach especially support service through google meeting saved lot of time . . . appreciated KrizziaD

Just started to use codisto, we are having a few issues but the customer service is good. So hopefully we can get it solved soon.

Codisto has probably the worst customer service that I have ever encountered with. They just dont understand the problems that seller face day to day - as a result has zero empathy. Such a waste!

This app has saved me a lot of time. I keep learning more features and it will be invaluable tool for my ecommerce management.