Shopify Marketplace Connect

Despite having 24/7 customer service available via chat, I am yet to receive any resolution to the issues I am facing. The responses I get are limited to a single email per day, either requesting additional information or stating that I will be updated on the progress. The core issue is a SKU mismatch on all the items. If you are trying to run a serious e-commerce business, this platform may not meet your needs. I was informed that my case was forwarded to an engineering team that appears to be non-existent. very disappointed !

If you need help or have questions service is actually great. Answered my question quick. It was even off normal business hours and they were available.

The Only Company and Program we will ever use to list our products on Amazon Prime.

This app has given us nothing but countless hours of extra work. Slow to use and not intuitive at all.

Defiantly install this app before you create your products on Amazon or other marketplaces if you have not already done so. It makes creating listings so much easier than going through for example AMZ marketplace app.
Customer service reached out to me shortly after we installed the app and asked if we needed help onboarding or if we had any questions. I had lots and they scheduled a call and walked me through all of it.

Mariel R. was fantastic help with fixing my issue when it came to linking my products to Amazon and understanding how the app works. Its reps like those that give this app the praises it gets. Feel confident knowing that if i have any more problems (which i hope not) that good customer serivce reps like mariel will be there to help. 5 stars all the way.

Perfect app to link us to Amazon. Began using it December 2023 and has really increased our sales. Being able to sync inventory is the end of a nightmare for sure.

Anytime I have a question, their chat help has been right there to assist.

I recently had an excellent experience with support team. They were incredibly helpful and resolved my issue quickly. From the moment I reached out, the response time was impressively fast.

Mariel is very patient , real good customer service, she is the best part of this long time invested trying to understand all of this, without her it was impossible since it is very hard for old school people . Shopify is complicated .Thank you Mariel , just because of you I am still trying Shopify.

太谢谢了，帮了我很多，感谢你们 感谢Russ！