Marsello: Loyalty & Marketing , Počet recenzí: 372

Thrilled to find this app! Converted from Smile.io - functionality for us is the same (actually some features were better!) and the price is more reasonable. The transition was EASY and seamless for our customers. I'm very pleased.

We used Marsello with our ecommerce website for a couple of years and have been happy with the service and the platform. A couple of months ago, they introduced a new pricing scheme and put our account on hold so we couldn't access any of our data until we upgraded our plan. Unfortunately, there was no way for us to upgrade our plan other than contact customer service using their chat. A week went by with one message a day being answered and in the end we weren't able to upgrade our plan ($29 per month) because we had been loyal customers for a long time and our plan had been grandfathered and was being discontinued. Their customer service advised us that they would have to convert our plan to the free version and we would have to sign up again to the pro version which started at $49. A quote was provided based on the number of customers we had which was higher than previously but still realistic considering the company's growth and new added features. Once we were able to upgrade to the pro membership level, our new monthly fee was $299. We were told that we were being charged for 4 sites plus the customer base we had when in fact we've always only had one site. The bottom line is, our account was frozen and forced to upgrade from $29 to $299 a month. We are a small business tried to work with and support another small business, but it's become clear that Marsello has found a way to increase their pricing without taking into consideration the scalability of their longtime customers. Our interaction with their customer service has been nothing but frustrating and we decided to leave the platform and sign up with one of the other several great options available through the app store. It takes a great amount of time and effort to create and nurture a fidelity program. Before choosing one for your business, make sure it's one that will allow you to scale in a fair and realistic way and you are not forced into a plan that is 10x more expensive than what you signed up for—which is what Marsello has done to us.

I love the interface and how easy it was to set up! I would definitely recommend Marsello to a friend.

We transferred our account over from their other loyalty app, and the team was super helpful! They took care of porting over all our existing customers and their points and walked us through how to set up the new program. It was seamless. There was a bit of a difference in the structure of the loyalty program, but I prefer this one to the old one and it is MUCH prettier and more on brand for us. We love the customization options!

Great software, integrates easily, can be customised to your needs, customer friendly, easy to navigate. Amazing support team!

Just have to say I am in love with this loyalty app! I am glad I use this app to help reward my loyal customers while also rewarding new customers. I also want to say thank you for going through my program and checking for mistakes or suggesting things that would make it better! This app is the best! Plus they have amazing customer service!

Great Rewards Program and Very Helpful Customer Service. Always fast response when I need to reach out!

very costly app with no customer support, they will always say they will contact you when they have time

I really love how easy it is to set up. The app sends email automatically as well which is fantastic! Thanks

Fabolous app! Had Spurli before, but they got sweeped up by EVERYawards and then things turned to shit, so I'm happy that we ended up getting this even better loyalty app!