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Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Hard pass.
Starting a small business and these guys just destroyed our first month's profits.
Hi team,
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are always looking for ways to improve our services and pricing, and your feedback is very much appreciated.
I understand the team was able to resolve this issue and come up with a solution and we're just waiting to hear back.
Hopefully, we hear from you soon.
Very easy to set up. Really believe this will help out. Out of all others i have tried this was so simple.
It just doesn't look professional and looks cheap. I had 1 in 300 visitors even bother using it. Better off going a different route for me
Thanks for letting us know with your review. I've reached out to you by email to show you the design options which you may not have known about. We are also happy to help you get things looking the way you want.
Price is a bit high for the advanced feature but great still for the free portion. simple
I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.
Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and beginning a fresh new 30-day trial. He will be able to get everything resolved and running smoothly for you!
Very Helpful and Great APP for any store!
Super easy to use and a great addition to my website! My customers are going to love all of the benefits!
Nice and cool
I had a horrible experience!! Where do all these 5 star reviews come from?!
First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that.
The app had 3 major bugs when we tried it out:
(1) An existing customer was able to get a referral discount, even though only new customers should get a reward
(2) Points for referral actions weren’t tracked properly
(3) The system sent out emails to advocates with faulty point balances
These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down.
Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far.
A terrible experience and big waste of time.
Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right.
Unfortunately, back in April 2018 we didn’t yet have a dedicated weekend Support team, and instead checked on incoming messages a few times a day over the weekend, so response times may not have been as you expected. Sorry about this. We quickly hired a team to cover all time zones.
The $199 plan was optional and simply offered API access. However, we have since changed our pricing. Note: API access is still available on some plans by request.
Thanks for letting us know about the 2 issues you experienced and sorry it affected your account. We quickly added an extra check to make sure only new customers could be referred and also added easier email customization with points merge tags - Thanks for bringing it to our attention and for your feedback on the referral reporting. We have since made improvements based on this feedback.
Regarding the removal of the app code when you uninstall, this is done automatically.
I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.