Marvel Design Collection

Customer service has been very courteous and expeditious.

UPDATED REVIEW
After working with the developer since installing I am increasing our rating. They resolved our original issues and are working on a improving store owner onboarding. While there are several things that are not ideal for most store owners, they are working on improving and/or adding these features. For example, there are no size charts included with any of the apparel items. This isn't too big of an issue for most people, however we are a multi-vendor store with hundreds of different product brands and many of our apparel differ in sizing. Again, this is small in the grand scheme of things, and they're working on a solution for us. I will say that support is very responsive (typically within 24h response time) and I am working with Adam on many of our individual quirks. I am very satisfied with how he handled all of our questions/concerns and look forward to growing our brand further. --- ORIGINAL REVIEW
I will update this review after my introduction is resolved. I created a test product from the app with a random design. I followed the shipping instructions setup which is a bit ridiculous considering that most other apps automatically take care of this now, but I digress. I set my shipping rates to free to perform a test order. I went through the customer facing portal and ordered the item. -- After, I looked at the Marvel app dashboard and I was charged $51 for a $15 t-shirt. I immediately contacted support through their email (only method) and am awaiting a response. This app could be good, but in its current form I don't think store owners will adopt it too well.

*Updated Review*
Adam has helped solve an underlying issue with billing for my store and took feedback as well. Great support!

*Old review*I have tried contacting support multiple times to no success. I have a bunch of orders that have not been processed and only the first order I made was shipped and delivered. Would love to be reached out over email or call to figure out what the issue/error is and update the review.

First, the bad, support communication is a bit slow at about 2 days to respond if they do, the orders processing time seemed a bit extended at a good solid 2 days.
The great. awesome licensed stuff. i have ordered sample will update this if not high quality like I believe it will be. The order itself was very easy, I didn't have to do anything I was completely surprised it was automated after the order is fulfilled, it automatically updates the tracking and marks the item as fulfilled. Products... tons of shirts, there are a ton of junior sizes and Spiderman seems to have the most products. you see a sample store at comictshirts.net

*Update*
Support replied and acknowledged the delays are issues with orders updating. It sounds promising that these issue will be fixed going forward. I hope this is the case and without the support issues, this app is a 5 Star. I will update my review to 5 star when I have had good experience. Hope it goes well!

Support needs to be improved. Have order pending for over 10 days. Submitted ticket. Tried everything to contact support but no replies. Having to submit a 1 star review to get a reply is not good at all and it seems other have the same experience. The clothing are a bit on the thin side and quality can be approved but not bad for piece I guess. Please get back to my customers are waiting for the item and I might have to refund them. Support cannot be contacted to ensure that refunds are done properly and the app will still charge me. Not sure what I can do, please be better with support!