TrustedSite ‑ Trust Badges , 771 değerlendirme
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I am on the free plan but Mcafee have been charging me 49 usd for over 12 months, terribly dishonest..
DO NOT USE!!!
Want to downgrade my subscription, never got a reply within 7 days!!! So I requested to cancel my subscription, but never got a reply again. It seems they block the words unsubscription or cancel in their database, so they will charge us forever!! Very disappointed!!!!
Absolute scam. They are spiking our store's visits by tens at a time - visits that appeared after installing the apps and that cannot be tracked anywhere. Fake traffic to lift the visitor count so they can charge more. I am appalled by this practice.
So... After removing McAfee Secure badge I've seen exactly no difference in my conversions.
My sales even increased since... A lot.
One less pop up in the page.
Less noise.
What's more...
I've removed the app from my Shopify store and they still continued to charge my credit card for all those months that I had removed the app.
So now, I'm trying to figure out how to get my money back.
I hate applications/companies that do this!!
If they are not tech savvy enough to get an automatic removal once I click remove from within Shopify, how do you expect them to be efficient enough to securing your customers and your site?
The app works, but the company's policies need work. I recently closed my business. I had paid for an entire year's service. My closure was in the 4th month, and since they wouldn't be providing any service for the final 8 months, I asked for a pro-rated refund. The developer responded with a curt - "We have a 30-DAY refund policy and it is past the 30 days". Horrible response in my book, and a horrible policy to keep someone's money when you will not be providing service for that money. I no longer have any trust in TrustedSite. If I could give this app a zero, I would.
Thank you for your feedback and I'm sorry to hear you had a negative experience. Someone from our Customer Care team will be reaching out to you directly to help resolve this issue.
Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.
We're sorry to hear you've had trouble getting ahold of us. We're located in San Francisco, CA and it looks like you're located in Queensland, Australia, which may be why you weren't able to get in contact with anyone by phone. You've been interacting with a member of our team via email, and our Customer Care Manager will also reach out to you directly to make sure we get any remaining confusion cleared up.
Bizarre. I get approx 50k visits pcm, but have a conversion rate of 2%, and barely any profit. This is typical for many shopify stores, esp those in their first year like me. To use this app, I would be paying around 375 USD pcm....! how does that make any sense? the price plan structures are way out of kilter with shopify. Very poor value for money.
It says from $0.00 a month - but Shopify have slapped me with a $49.00 monthly charge - What the....!!
One of the worst incompetent company's out there, support employees thinking owning the company and behave like it.
Be aware and go somewhere else. Feels still like the founder is involved which you might have fun reading his story's when you use google.
Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.