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I have had some major issues like the calendar randomly disappearing. However the help is quick and they helped resolve the issue quickly. I was able to fix it myself with their assistance in about 5 minutes.
Hi there, thank you for your review and for highlighting our support team's responsiveness! We’re glad we could help you get everything back on track so quickly. Our team is constantly working to ensure a smooth experience, and we appreciate your patience. Please don't hesitate to reach out if you need anything else
Très bon support client, Val a été réactif et attentif à nos besoins. Nous avions besoin d’accéder à certaines données clients afin de vérifier si les rendez vous menaient à un achat en boutique, ce qui est important pour mesurer l’efficacité du drive to store. Cette option n’était pas encore disponible mais Val a immédiatement proposé de faire remonter la demande à l’équipe de développement. J’ai apprécié cette écoute ainsi que la volonté d’améliorer l’application en fonction des retours utilisateurs. Une équipe sérieuse et une application qui évolue dans le bon sens.
Merci beaucoup pour ce retour si détaillé et positif 🙏
Nous sommes ravis de savoir que Val a su être réactif et attentif à vos besoins. Vos retours sont précieux pour nous, car ils nous aident à faire évoluer l’application dans le bon sens et à mieux répondre aux usages concrets comme le drive to store.
Merci pour votre confiance et pour avoir souligné notre volonté d’amélioration continue. Nous restons bien sûr à votre disposition si vous avez d’autres idées, questions ou besoins 😊
Sehr guter Service. App zwar noch nicht im Einsatz, aber für unseren Einsatz genau das richtige!
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass die App gut zu Ihrem Anwendungsfall passt. Wenn Sie beim Einrichten Unterstützung benötigen oder Fragen auftauchen, steht unser Team jederzeit gerne zur Verfügung. Viel Erfolg mit Ihrem Einsatz der App!
Assistance was thorough and effective!
Thank you so much for your kind words!
If you ever need anything else, our team is always here to help 🙂
The customer service is above and beyond and really sold me on this App! Any questions the team is there to help immediately! Made setting up this app in our store so simple and helped fine-tune it for my needs. Thanks guys!!! Appointments are booking up and my customers are happy!
🥰 Wow, we are really glad to read your review !! We are pleased to hear that our customer service exceeded your expectations. It's also great that your customers are happy💚 Thank you for choosing our app!
The response time was very quickly I’m happy to see they have upgraded their customer service experience it was the easiest and quickest solutions thank you for your help !
So happy to hear you had a quick and easy experience! 🚀✨ Thanks a bunch for the awesome feedback, it totally made our day! 😄🙌💖
Love this app. Have tried a few however this seems to fit our needs best with a very customized Shopify theme. The app support team very helful in helping to customize to your business needs as well. Highly recommend.
We're happy to read your review!
Your feedback inspires us to continually improve for your benefit.
When its working its great but 90% of the time the app wont load or show me the calendar and so Ive missed several appointments, theres no way to contact for help either through the help button.
We are sorry to hear about this issue. The problem is resolved by simply clearing your browser cache. We offer help through the app and you can reach us from several touch points within your Shopify admin. You did send us a message regarding this matter and we replied directly via email.
Great customer service, i was struggling to achieve something, Maryana helped me out , she was connected throughout the process ..
We appreciate your incredible review. 🥰 We're delighted to hear that you had a great experience with our customer service. We was glad to assist you. If you need further assistance, feel free to reach out. 💚😇
Anna from the customer support was very patient in listening to our queries. And provided the effective solutions. I highly recommend this app.
Thank you so much for your 5-star review!
We're thrilled to hear that you're enjoying it.
If you have any questions or need further assistance, please don't hesitate to reach out. Happy selling!
