Recenze (728)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 65 % hodnocení s 5 hvězdami
  • 15 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 15 % hodnocení s 1 hvězdami
18. říjen 2023

We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products.

Wasted a lot of ...

Marie Sharp's Company Store
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Microsoft odpověděl 19. říjen 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

Datum úprav: 24. leden 2022

ZERO to ABSOLUTELY USELESS App Support. 99% of staff seems to be located in India, don't speak proper ENGLISH, and communicate via canned responses which lead you to nowhere in resolving any issues you might have because they are not understood or cared for in first place. Total waste of time contacting them. Sad to see how "far" Microsoft has come as a company. ProTip: If you check out all the " ...

PineTales®
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Microsoft odpověděl 25. leden 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

27. květen 2020

Don't you realize there is a whole world beyond US and Canada? When is this going to be rolled out to the UK or am I missing something?

Glitter Fabric World
Spojené království
Doba používání aplikace: Více než 3 roky
Vývojář Microsoft odpověděl 29. červenec 2020

Thank you for your interest and feedback in the Microsoft Advertising app. This is not a market that is currently supported at this time, however your feedback is extremely ...

13. listopad 2022

Never got it to work, Tried even put $25 on ad account it spent it but on what I have no clue since I still months later have products pending a review that said it would take 3 days. Would love to have it fully removed as I don't even know anyone who uses Microsoft browsers

Lounies Soap Co.
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Microsoft odpověděl 14. listopad 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

25. říjen 2019

I have been trying to set this up for weeks and keep getting the error message "Oops, Sorry. An error occurred while processing your request, please retry or contact support team for help". I have tried reaching out to support through the Shopify app, through Micorosft Ads support number, and through their live chat and each time nothing gets accomplished.

Roccstar
Spojené státy
Doba používání aplikace: Asi 3 roky
Vývojář Microsoft odpověděl 11. listopad 2019

Thank you for your interest in the Microsoft Advertising app. I'm sorry that you are having issues setting it up. I went ahead and looked into your account on Microsoft ...

5. březen 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom.

As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this ...

YUNG'N'RICH
Spojené království
Doba používání aplikace: Asi rokem
Vývojář Microsoft odpověděl 14. březen 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@ ...

14. duben 2021

This FC'n App does not work. Please someone at Microsoft give 2 FC's. Also, Shopify support wasn't helpful. Probably deflecting back to MSFT.

Tile City
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Microsoft odpověděl 28. duben 2021

Hello - I'm sorry that the app has not been working for you. We certainly care a lot about your experience. Can you help us understand what the issue you are facing is? ...

7. srpen 2020

It Doesn´t work. Can´t connect to merchant center, products pending approval forever!

Metal Gods Store
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Microsoft odpověděl 16. září 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the ...

17. listopad 2021

Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.

Aslan Mattress
Spojené státy
Doba používání aplikace: 12 měsíci
Vývojář Microsoft odpověděl 19. listopad 2021

Thank you for your review. I'm currently looking into the issue you have described, and will get back to you as soon as possible. In the meantime, please do not hesitate to ...

26. únor 2023

Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.

John Kline Artwork
Spojené státy
Doba používání aplikace: 12 měsíci
Vývojář Microsoft odpověděl 14. březen 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...