MIDA Heatmap & Replay Checkout

I've had to check sessions for some order hickups perhaps 10 times. Out of these, MIDA delivered good recordings 5 times, and the other 5 failed for some reason that required opening a support chat and ticket to the devs. The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared.

So we basically have it just in case, but don't hold a lot of hope when we want to use it.

Also, you can find yourself watching abandoned carts in one screen, and see 1 abandoned cart in the last week, jump into another screen and find 40 abandoned carts in that same week. Some of these filtered abandoned carts even appear along with their order number.

I see effort behind the app, but it is not consistent nor reliable.

Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"

Very nice app, I can now clearly see where visitors drop off and analyse that to improve. The customer service is also great.

MIDA Replay Heatmaps has been an excellent addition to our Shopify store. It's incredibly easy to use, and the session recordings and heatmaps provide valuable insights into how customers interact with our website. Being able to see exactly where visitors click, scroll, and drop off has helped us identify areas for improvement and optimize the shopping experience.

The app runs smoothly, the interface is intuitive, and the data is presented in a way that's easy to understand and act on. It's become an essential tool for improving conversions and understanding customer behavior. Highly recommended for any Shopify store owner looking to make data-driven decisions.

Fantastic app for understanding real customer behavior. The session replays and cursor tracking make it easy to spot where visitors get stuck, what they ignore and what actually works on my store.

We are very pleased with the level of session data that we can review, including stage of sales from view to cart to completed sale, plus the ability to view user behavior on our products. 5 stars.

I’ve been using this platform for a while now, and I can confidently say it’s one of the best tools I’ve come across for managing online sessions and improving overall workflow. From the very beginning, everything felt intuitive and easy to navigate, which is a huge plus, especially if you don’t want to waste time figuring things out.

What I really appreciate is the reliability. Sessions run smoothly without interruptions, lag, or technical issues, which is crucial when you’re working with clients or running important meetings. The interface is clean, modern, and user-friendly, making the entire experience feel professional and seamless.

Another big advantage is the performance. Everything loads quickly, and the platform handles multiple sessions without slowing down. It gives me confidence when I’m using it daily, knowing that I won’t run into unexpected problems. This kind of consistency is rare and honestly makes a big difference.

I also like how well everything is organized. It’s easy to manage sessions, keep track of activity, and stay in control without feeling overwhelmed. Whether you’re a beginner or someone more experienced, it adapts really well to your needs.

Customer support is another area where this platform stands out. Whenever I had a question or needed assistance, the response was quick and helpful. It shows that the team behind it actually cares about the users and is constantly working to improve the experience.

Overall, this platform has exceeded my expectations. It saves time, increases efficiency, and makes online sessions much more professional. I’ve tried other similar tools before, but this one stands out because of its stability, simplicity, and performance.

I would highly recommend it to anyone who is serious about running online sessions or managing digital workflows. It’s definitely worth it, and I’ll continue using it long-term.

Super helpful to see website glitches from the screen recordings. Customer service is extremely helpful and responsive as well! Totally worth it.

MIDA is giving me interesting insights into the customer journey on our website. Hopefully this will uncover where improvements can be made to improve the shopping experience.

MIDA is a great app. We have been able to use it to see where are customers are looking on our website and see what is working and what is not working. Helping us understand our customers behaviors have given us the chance to make changes to improve our customers experience.

Amazing Support and MIDAS helps us figure out what works best for our landing pages and updates. Really helpful when trying to develop the best user experience for our customer base.