MIDA: Heatmap, Record & Replay
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I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment.
This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need.
Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.
Thank you so much for the glowing 5-star review!
We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs.
Your feedback means a lot to us!
I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.
Hey there!
Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or just pop into the Live Chat in the app.
Wishing you tons of success in all your business adventures! 😊
It's good and convenient app that improve your website conversions through customers' behaviors that Mida brought, I highly recommend you people who see this app to download it, you will be amazed, it's friendly also, provide people who don't have too much budget many function to use. Meanwhile, customer service is good as well, when I encountered some problem, staff Jennie helped me out, appreciate!
I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site.
I also like the information tabs off to the right that show what source and location people are coming from.
Customer support was also very responsive and helpful.
Hey there!
Thanks a ton for your kind review! It really means a lot to us to know we could help you out. If you ever need anything else, just drop us a line at support-sbc-tc@bsscommerce.com or swing by the Live Chat in the app.
Wishing you all the best in your business adventures! 😊
Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out
Hey there!
Thanks a bunch for your lovely review! We're super happy to hear that we could help you out. If you ever need anything else, just give us a shout at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app.
Wishing you all the success in your business adventures! 😊
Very useful when analysing customer behaviour. Can see visitors' exact actions. Support team very responsive and cooperative. Great experience overall.
I just launched my Shopify store a few weeks ago and I really wanted to understand what users were doing in order to improve the flows.
Super satisfied with their product! Their support is also very reactive, which gives me confidence for growing together.
Would recommend to try it out!
Easy to navigate and very helpful to see how customers interact with your online shop
Thank you for your appreciated review.
We are thrilled to have been of assistance to you. If you require any additional support, please feel free to contact us at support-sbc-tc@bsscommerce.com or through the Live Chat feature in the app.
Best wishes for your business endeavors!
We started using MIDA Heatmap a few weeks ago and it's working well in tracking our visitors. The heatmap and video sessions replay are helpful in understanding our visitors journey, so we take proactive measures to optimize our website. Their customer service is great and helped us troubleshoot an issue till it's resolved. I highly recommend MIDA app!
working well very handy