MIDA: Heatmap, Replay & Record
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Extreme happy with this app It's helped me with understanding how and what my customers are doing.
I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.
It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.
Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback.
If you ever need more help or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. We have acknowledged your recommendation on the Live View and forward to our team for further update. Regarding the filter sessions , we do have some filters here but wonder if you've tried them yet?
https://prnt.sc/WS5RD1fJADKw
https://prnt.sc/Bv5N1pRBgst6
If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Looking forward to hearing from you again soon.
It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out.
It does what it has to do.
Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.
Thank you for your 4-star rating!
We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior.
However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience.
If you might need any further assistance, don't hesitate to contact us at "support-sbc@bsscommerce.com".
I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Good App which provides decent amount of session recordings at a basic level. Good support from the team as well. Haven't had the chance to use the other functions inbuilt yet. Look forward to doing that.
Thank you for your review!
We are delighted that you have found our app useful, especially in providing decent amount of session recordings. Additionally, we are very pleased that you appreciate the good support from our team. We look forward to you continuing to use and explore our other features as well.
Really useful to understand the User's behavior on our site. Every E-commerce store should use MIDA especially if you have just begun with your business.
Thank you so much for such a kind review!
However, you seem not 100% satisfied with our app then I wonder if there might be any other points that you'd like to share so that we can improve our app and our service as well. Hope that we can even assist you much further to revise your experience better.
If you might have any other concerns, don't hesitate to contact us at sales@bsscommerce.com