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i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post
Hi
Thank you for your feedback and I'm glad there were parts of the app that you appreciated. We are certainly going to take your feedback on board and we are in the process of entirely reshaping the future of Minta incorporating the latest AI and more.
We're here to help and ensure you have a great experience with Minta!
I've sent you an email - looking forward to engaging further!
Best regards
Avraham
Customer Success Director
WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support.
Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.
Hi there
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.
Hi
We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that my team's support is bad. I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this?
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
This app will bill you without consent!! I highly do not recommend this app.
Hi
I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system.
To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised.
We strive to provide transparency and are always here to help clarify any charges or issues you may encounter.
Thank you for your understanding.
Best regards,
Jordan
Customer Care Supervisor
Minta
Not happy with app. App is attempting to bill us without delivering on the promise and after uninstalling app from store. Please assist to correct this.
Hi
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.
Hi
We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this?
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
there is no way to cancel and the chat sucks. it kept telling me that the message did not go through
Hi
Cancelling is easy, and we have a 24/7 live chat so I'm not entirely sure what happened in your case... Perhaps a local issue?
In any case I'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? I really want to sort this for you.
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there
Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like!
I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!
I really want to solve these issues for you.
Avraham | Customer Success Director
No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.
Hi there S,
Sorry to hear you've been experiencing issues with the Minta app - this is not the experience we want for our customers! We were discussing your issues via email, but it seems you have chosen to write a 1-star review.
I contacted you by email on 29 May and again on 2 June to try to resolve your concerns, but we haven't received any reply other than a blanket demand for a refund. :-(
Could you please come back to me on live chat or send me an email at avraham@reconvert.com? I'd love to figure out a way forward for you.
I really want to solve these issues for you and am committed to doing everything we can to resolve this. We want you to be happy. :-)
Avraham | Customer Success Director
This app is buggy and currently after paying for a year subscription, I am waiting days and weeks for them to resolve technical issues with my account not being able to AutoPost to socials. Plus the misspellings and grammar on the videos is horrendous. I have 94 posts queued and only 3 have posted out of my 150 limit. They won't fix and they won't refund or credit for not being able to use the app.
Hi there S
Sorry to hear you've been experiencing issues with the Minta app.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager