Recenze (292)

Celkové hodnocení
4,4
Počty podle úrovně hodnocení
  • 79 % hodnocení s 5 hvězdami
  • 11 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
Datum úprav: 21. květen 2025

Great app.Excited to try new AI options

1936 Coffee
Kanada
Doba používání aplikace: Asi 3 roky
Vývojář Minta Auto Post Videos by ReConvert odpověděl 20. květen 2025

Hi P,

I'm so happy we were able to sort this for you!

Happy Minta-ing! :-) 🙏

Avraham
Director of Customer Success
Minta

1. duben 2025

Alex was of great help explaining the various types of videos. He was pleasant, informative, and attentative to my chat. He provided quick responses to all my questions. I did not have to wait in idol between chat texts, like so many other companies make you wait...

THE SCREAMIN' TEE
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Minta Auto Post Videos by ReConvert odpověděl 2. duben 2025

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
Minta

29. květen 2025

You sent an e-mail (4pm) warning that will be moved to a paid plan in the next day!!!

Dream Gifts
Portugalsko
Doba používání aplikace: Asi rokem
Vývojář Minta Auto Post Videos by ReConvert odpověděl 1. červen 2025

Hi Jeremy

We’re sorry to see your review.

To clarify, the move away from the Pay-As-You-Go plan is part of a wider pricing update and applies to all users. We did send out an advance email notice before the change took effect.

We understand this might be frustrating, and we’re happy to chat about your usage and see if there’s a solution that fits. I've reached out to you in chat.

Jordan
Customer Care Supervisor
Minta

28. leden 2025

There were a few hiccups in the beginning with some templates but the customer service has been wonderful. They were able to send the issues to their Dev team to fix the problems and things are working great. This saves so much time and effort to show my large number of products. It would be beneficial for hashtags to be automatically generated as well but there’s a way to add them to the scheduled posts which is a pretty simple process. Again the response time for customer service is top notch and I’m very happy I started using this app!

Vanessa Vibes Design
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Minta Auto Post Videos by ReConvert odpověděl 13. únor 2025

Thank you for the 4-star rating!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏

Wanting to help!

Jordan | Customer Care

9. únor 2025

Alex helped me a lot with Minta and to set everything on AI. Thank you so much. Now my business has more social presence. Recommended

Phone Heaven Zone
Hongkong – ZAO Číny
Doba používání aplikace: Asi rokem
Vývojář Minta Auto Post Videos by ReConvert odpověděl 19. únor 2025

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

21. červenec 2025

Charges continue even if unused – be careful!
This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.

Moln Bedding
Turecko
Vývojář Minta Auto Post Videos by ReConvert odpověděl 22. červenec 2025

Hi - sorry to hear this. Our Minta app uses Shopify's native billing system, which means charges continue unless the app is uninstalled via your Shopify admin.

Removing card info in the app doesn’t stop charges - only uninstalling does, which - while standard practice across all Shopify apps - is explained clearly in our help articles and via support, if you'd reached out. Payment is not made from you to us, it is made to Shopify and then to us - so Shopify see the app is installed and you will be charged according to the plan you are signed up to.

That said, I'd like to resolve this for you. Feel free to contact us directly - I'm sending you a message now.

Avraham
Director of Customer Success
Minta

Datum úprav: 5. květen 2025

I have had my ups and downs with Minta. However, I must say that they are the most consistent social media posting app you will find on Shopify. I have tried them ALL!!

JohnVsGBM
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Minta Auto Post Videos by ReConvert odpověděl 16. prosinec 2024

Hi

Thanks for your thoughts and sorry to hear of your experience that you feel the app 'only works half the time'.

We certainly do refund when there is an issue.

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this and have already raised these issues internally to figure out what's going on, but need some more info from you.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

17. květen 2025

Such an easy setup process, amazing app for any BEGINNERS. makes your life much more easier and simpler. Greatest app for any beginner.

Krazy Prices
Kanada
Doba používání aplikace: Asi 7 hodinami
Vývojář Minta Auto Post Videos by ReConvert odpověděl 20. květen 2025

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
Minta

15. únor 2025

Hervorragender Support – Schnell, Freundlich & Kompetent!

Ich bin absolut begeistert vom Support-Team bei Minta! Von Anfang an wurde ich freundlich und professionell betreut. Meine Anfrage wurde schnell beantwortet, und Shafta hat sich wirklich die Zeit genommen, mein Problem zu verstehen und eine passende Lösung zu finden

Besonders beeindruckt hat mich die schnelle Reaktionszeit und die unkomplizierte Kommunikation. Egal ob per E-Mail oder Chat – ich habe immer das Gefühl gehabt, dass sie genau weiß wo es beim mir hakt.

So stellt man sich den perfekten Kundenservice vor! Vielen Dank an das Team von Minta – macht weiter so!

MyFancyCatch
Rakousko
Doba používání aplikace: 4 měsíci
Vývojář Minta Auto Post Videos by ReConvert odpověděl 19. únor 2025

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

25. říjen 2024

SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED.
FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT.
ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.

HODOH CLOTHING UNLIMITED
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Minta Auto Post Videos by ReConvert odpověděl 28. říjen 2024

Hi

Thanks for your thoughts and sorry to hear of your experience! I know you're a long-standing customer of ours and have been very loyal. I'm even more sorry given that set of circumstances!

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director