Modalyst: Dropshipping

App shows low shipping from Ali and others. When the order is processed shipping is over 100X I tried emailing them at their provided email on their help page and it was returned undeliverable! Do NOT TRUST THEM! YOU WILL LOOSE MONEY! This app is over priced and deceptive. Poor customer service. Ali will not admit they messed up. I canceled a order made though this app with ali and they shipped a Halloween costume still with a expected delivery date of Dec. 1. I requested a refund but they told me to go to New York from Texas and get the order from the mailbox. Deceptive, Slow, and Crooked. DO not trust. I am removing this app and closing this account before they steal more money from me.

Difficult for people who want to offer free shipping to there drop-shipping store. You have to raise the retail price to cover your shipping and you also have to consider their commission 5% and other fees from your shopfiy store.

Some items displayed are also are very inaccurate with the description, some products do not give you any product description at all, no detail on sizing, material, etc.

For example I have found a few products and in the description it states multiple colors but the product itself contains only one color. Other products I found doesn't mention any description what so ever.

So in my opinion Modalyst should have a standard to make sure there suppliers have accurate description, photos, and even correct sizing description or chart. I should be clear that not all products are like this, some of these suppliers go out of there way to provide all the information and pictures needed to make these sales, other however product very limited product detail and pictures.

App works excellent! But be aware that some suppliers might send coupons to your customers, that is not acceptable. I have a big customer complaint because of this.

Hi, I just can't start selling. The payment button does not work. Many times turned to support. There is no help. However, due to the slow and ineffective support for a simple problem, I think that I will leave and remove Modalyst from my store. Although I like the goods. The help desk cannot solve my problem. There are a few more days to make a decision.

Modalyst would be an amazing app if it worked correctly. I've been using them for two months and I've had to refund several orders because the item was out of stock. The "real-time" inventory syncing is really sub-par and rarely ever correct. They've waived my plan fees until June, but I can't keep manually updating hundreds of products every day.

My experience with the app is horrible. I received an order and had to refund my customer because I could not order the product from supplier listed in the app. The support understanding of people working for this app is that "did you communicate with the supplier?". I got this response from two different people while trying to order my product. If communication with supplier is my responsibility, what kind of support do you provide over there?

Good concept, love the products. However, the Customer Support Team needs A LOT of work. It is very concerning to watch orders go unprocessed daily, because NO ONE from Modalyst is willing to help trouble shoot errors. There is a real opportunity to make this app great, but customer support is key!

Poor experience supplier not deliver my sale which caused with customer , Customer service well there is none of that , takes days to get back to you .

I was using the app and it stopped working and has been frozen. It stated that it was being uninstalled and did not allow me to import products and or sync to Shopify. I contacted support and have not received a response for more than 48 hours. I had a pro plan subscription with no support to resolve issues. Very bad!

This use to be a great app! But it quickly became over run with thousands of low quality products... It became near impossible to find good quality items to add to my shop.

The 2nd major issue is that this app had major Inventory tracking issues. I had to cancel order after order because inventory that was out of stock was still showing in stock in their app. I contacted customer support multiple times about this and they always blamed it on SHEIN..

I would have been profitable if it wasn't for the sync errors.. I paid $30 a month for an app that was broken.