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I installed the app and had to give my credit card to see more options. When I gave my credit card, I just discovered a lot of things were out of stock. I uninstalled the app and contacted the Modalyst support team right away not to charge my card.
A month has passed, they have charged my card and they sent me an email that they charged again the second time. It has been over a month and no one has replied to my email from the support team.
It is the most useless app I have come across. I do not know how to get in touch with them so that they can stop charging my card.
I have used so many apps but have never come across a terrible customer support like Modalyst.
I hope they read my review and do something about the refund and stop charging my card.
(UPDATE UPDATE REVIEW)
I get a call from the local posted I owe postage of $2.19 for the Mom Jeans. I have to go to the post office to pick up the item and pay again. DO NOT DOWNLOAD THIS. THEY ARE HORRIBLE! VERY DISAPPOINTED. SHOPIFY GET BETTER USA DROP SHIPPERS PLEASE!
(UPDATE REVIEW!)
I thought I would give this one more try. I ordered the mom Jeans as a sample and then 5 days later it was processed. Then takes over a week to get my items. (8 days). The process is way too long. Still waiting for the Jeans to be delivered. If my customers would have to wait this long? The question is I thought this was USA drop shipping I guess it is not. Sorry Modalyst. I can not do a try 3. Very disappointed. Shopify needs more USA dropshippers for our online boutique businesses.
(ORIGINAL REVIEW)
The site is easy to use! Everything looks cute! This is the first time using Modalyst and very disappointed. I ordered the Maroon Sunglasses as a sample item.
1) The item arrived by USPS and I had to pay for additional postage in order to receive it (this is not good for potential customers). You had the items weight at 8oz and via USPS states it was 10 oz. I had to pay $2.19
2) The items received are incorrect. I ordered to Alicia Maroon Sunglasses and I received some weird hot pink & zebra print sunglasses. Nothing at all close to the glasses I have listed on my website. (again this is not good for potential customers).
Please change my mind that this is not how all your products are being sent out & delivered?
Hi Robyn,
Thank you for your review. I'm sorry to hear about your frustrations. We would love to understand in greater detail what happened so we can properly address every issue with the suppliers involved.
For example, the shipping times. It sounds like there is a misunderstanding about how shipping times work. The denim item you ordered is from a supplier based in Spain. The item was shipped from Spain to the USA. This is international shipping, and it is written as such on the item detail page of Modalyst. Moreoever, I believe the item was received by you within 8 business days. If it was more than 8 business days, please let me know. From prior messages, I understood it to be 8 business days. If you were looking for super fast shipping, then our distributor of brand name items in Europe is the best option. They deliver in under 4 business days.
With respect to the wrong item, we are sorry about that. That is certainly frustrating. Were you also underwhelmed by our Customer Support and response to the matter? If I recall, our Supplier team stepped in right away and helped connect you to the supplier.
It was my understanding that the resolution was swift. If that wasn't the case, please let us know.
It states you need a credit card and the extension. However, neither one should be required if you have the basic/hobby plan. You cannot order Shein or what if you do not want wish controlling your inventory with cheap products.
im unhappy , i contact them , no reply so far.
This app is the worst, i never would recommend it. When you try to add products it isn't respond, have a lot of problems with the speed of adding products and for load the pages of the same app. You should solve this fast.
I do not know what is going on, but I will leave this a 1* until they fix the promotion.
So here what's happening, I get an email for a promotion for lifetime membership for more than 40% off (from $750 to $350) so I click on the promo and it brings me to the promo page with the price still as the original. I email them and they respond the next day they send me a reply and said the issue has been resolved and it should now reflect the promo price. I then click on the offer again and see and the price is now the promotion price of $350 so I click on getting started, once in the checkout screen, as I proceed to enter my information I than see that the price had revert back to the original price of $750. I don't know what kind of game they are playing but it feels like they are trying to trick some of us who are not paying attention. I have message them back with screen shots and I even have a video of what is going on, I will now wait to see if anything has been resolved.
Thank you for your review and feedback. We are sorry again that our user interface created some confusion about the promotional pricing. I'm glad we were able to sort it out when we connected last week. Going forward, we will work on making the pricing more clear on the user interface. If there is anything else we can help address around this issue, please don't hesitate to let us know!
This app can only be used for one Shopify store at the time! If you want to source dropshipping products for two different stores, you have to uninstall and delete the app from one store, before installing it for another store. Extreme limitation and out of the question for our us!
Products are on wish and Ali express. Yea there shipped in US but it's not worth the overpricing and cheapness of there products. Really annoyed
So I am a new user, however experienced. Suggestions...Orberlo seems much more advanced and I would follow their lead. 1) Allow users to change pricing with one input on the variant page for all listed products; 2) add a feature to end prices at .99; 3) allow imported products to be deleted from the import list 4) allow the product name to be read when editing (like Orberlo) rather than guessing where you are when editing. 5) why cant the pics be pre-populated in the varint page? These are all VERY time consuming manual edits that are pretty frustrating. Thank you.
They are very difficult to get in touch with. Have emailed them on three separate occasions with questions over a week ago but have not yet received a reply. Has given up the idea of hearing from them and is now looking for other suppliers instead.