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12 Ocak 2024

Worst by far! What company deletes all the brand name products right before Christmas?!?

Their prices are terrible too. Most are a few dollars below MSRP so with shipping, you have to price either way too expensive or making no profit at all.

Bean & Beet
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 ay
10 Eylül 2023

I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst.

They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant.

It has now been 3 days, without a response, after leaving them this message on September 7th:

"Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!"

So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!

The Oasis Store, LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
4 Eylül 2023

INVENTORY SYNC ISSUES! I AM ONLY PAYING THE APP FOR THE BRANDED ITEMS! BUT ALL THE PRODUCTS SHOWS ZERO OUT OF STOCK WHEN YOU SYNC THEM ON SHOPIFY! I WANT MY FULL REFUND FOR THE WHOLE YEAR!!!

GENUINE AUTHENTIC BRAND LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
12 Ekim 2018

So far so good - Very easy to use and a great way to expand your offering. Would like to see more name and independent brands that ship worldwide. Overall, very happy with it!

Patyrns
Kanada
Uygulamayı kullanma süresi:5 yıldan fazla
5 Temmuz 2017

I love this app. It is so incredibly simple to add the products to Shopify. I would definitely recommend this app. All of my questions are answered very promptly from Modalyst as well as from the suppliers.

Flared Boutiques
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 yıldan fazla
7 Ağustos 2020 tarihinde düzenlendi

Modalyst is hands down THE BEST app to use for dropshipping product sourcing!!!! I'll be honest and say that I have installed and uninstalled a couple of times, but I just keep coming back to them and each time they get better and better. Customer service is quick and responsive and they listen to your needs. Kit works directly w/ Modalyst so you'll always have advertising available via social media or email. Absolutely and happy to share my experience thus far.

Rags|Tags|Bags
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 5 yıl
14 Mart 2016

Love it! Very user friendly, amazing product selection and brands. Modalyst has great customer service, is extremely fast and helpful with answering questions and assisting. Highly recommend.

Madison Clothing
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 5 yıl
26 Eylül 2019

Greatest app on Shopify. It worth 10-star for helping retailers on Shopify. I recommend you use this app, it is a perfect app for retailers.

Mudawwana Shopping
Birleşik Krallık
Uygulamayı kullanma süresi:4 yıldan fazla
24 Temmuz 2017

Great interface, solid support, great products. I do wish they had more products focused on men but otherwise I have zero complaints.

Gcaptain
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 4 yıl
10 Ağustos 2019

I use this app for dropshipping for myself and also for a client in another Shopify store. It is very easy to use and has a great selection of products. I actually prefer the name brand and independent items, wonderful!
Modalyst is pretty quick about helping or resolving any issues or questions as well. I would recommend this app.

P.B. Nibs
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla