Modalyst: Dropshipping & POD , 659 değerlendirme
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Here is the truth. The customer support takes ages to reply my inquries. They might reply to this review and says "They are located in ..... " but this still doesn't explain why it takes them more the 12 to 24 hours to reply my inquries. In the app, it doesn't have the option of sample. Here's the thing, i would like to send a sample to my influencer or ambassador to reach out to the Social media and there is no option for that as well. But what pisses me off is the customer support. Whoever is thinking of installing this app. Do note, you will be left alone and don't expect a reply for the next 24 or maybe 72 hours.
Good app with some good designers, but definitely it can be better
so far me gusta todas las funcionalidades, la verdad que la rescomiendo. soy muy exigente para el tipo de ropa que uso en mi tienda pero este app m gustado.......
I installed the app and had to give my credit card to see more options. When I gave my credit card, I just discovered a lot of things were out of stock. I uninstalled the app and contacted the Modalyst support team right away not to charge my card.
A month has passed, they have charged my card and they sent me an email that they charged again the second time. It has been over a month and no one has replied to my email from the support team.
It is the most useless app I have come across. I do not know how to get in touch with them so that they can stop charging my card.
I have used so many apps but have never come across a terrible customer support like Modalyst.
I hope they read my review and do something about the refund and stop charging my card.
The app is very much straight but prices looks quite high. It was a nice experience to know other platform than Ali express but still have a lot of variety which I like.
I'm just getting started with my store and they've been really helpful with leading us in the right direction. We search for good products but we appreciate great service, and we'll be doing more business with them.
This app is easy to use, and I like that I can choose the avenue of what I want on my website. I hope they will offer more wholesalers for more options. The only thing I would change is the limitation of 25 products for the free trial.
(UPDATE UPDATE REVIEW)
I get a call from the local posted I owe postage of $2.19 for the Mom Jeans. I have to go to the post office to pick up the item and pay again. DO NOT DOWNLOAD THIS. THEY ARE HORRIBLE! VERY DISAPPOINTED. SHOPIFY GET BETTER USA DROP SHIPPERS PLEASE!
(UPDATE REVIEW!)
I thought I would give this one more try. I ordered the mom Jeans as a sample and then 5 days later it was processed. Then takes over a week to get my items. (8 days). The process is way too long. Still waiting for the Jeans to be delivered. If my customers would have to wait this long? The question is I thought this was USA drop shipping I guess it is not. Sorry Modalyst. I can not do a try 3. Very disappointed. Shopify needs more USA dropshippers for our online boutique businesses.
(ORIGINAL REVIEW)
The site is easy to use! Everything looks cute! This is the first time using Modalyst and very disappointed. I ordered the Maroon Sunglasses as a sample item.
1) The item arrived by USPS and I had to pay for additional postage in order to receive it (this is not good for potential customers). You had the items weight at 8oz and via USPS states it was 10 oz. I had to pay $2.19
2) The items received are incorrect. I ordered to Alicia Maroon Sunglasses and I received some weird hot pink & zebra print sunglasses. Nothing at all close to the glasses I have listed on my website. (again this is not good for potential customers).
Please change my mind that this is not how all your products are being sent out & delivered?
Hi Robyn,
Thank you for your review. I'm sorry to hear about your frustrations. We would love to understand in greater detail what happened so we can properly address every issue with the suppliers involved.
For example, the shipping times. It sounds like there is a misunderstanding about how shipping times work. The denim item you ordered is from a supplier based in Spain. The item was shipped from Spain to the USA. This is international shipping, and it is written as such on the item detail page of Modalyst. Moreoever, I believe the item was received by you within 8 business days. If it was more than 8 business days, please let me know. From prior messages, I understood it to be 8 business days. If you were looking for super fast shipping, then our distributor of brand name items in Europe is the best option. They deliver in under 4 business days.
With respect to the wrong item, we are sorry about that. That is certainly frustrating. Were you also underwhelmed by our Customer Support and response to the matter? If I recall, our Supplier team stepped in right away and helped connect you to the supplier.
It was my understanding that the resolution was swift. If that wasn't the case, please let us know.
It states you need a credit card and the extension. However, neither one should be required if you have the basic/hobby plan. You cannot order Shein or what if you do not want wish controlling your inventory with cheap products.
Login issues every single day. Customer Service is spotty - will be working with you and literally disappear without resolving the issue. Have been online since 7am, it is now 3pm, and I am still NOT logged in. Really nice people, Really bad service. I have dumped this app and restarted it before, but enough is enough - it's gotta go. I spend way too much time fixing app usage issues compared to getting my work done.