Toastibar Sales Popup & Timers

Hi Xanitys,

So sorry for facing the issues with our chat service. Please contact the Shopify support team at support@shopify.com for refund-related queries. On behalf of us, Shopify is collecting the charges from you. We are not having your card details so we are not able to directly refund you. Please contact Shopify for a refund and we will approve it for you.

P.S. If you have any question then we are requesting to contact our support team at support@makeprosimp.com. If you have posted any question/complaint here then it may take more time to get a reply from us because we are not frequently checking this page.

Thanks,
MakeProSimp Team

Hi Coverluxesilk,

First of all so sorry as you have faced issues. We have checked with our technical team and they have guided us that there is some issue with the theme. They have also guided us that maybe the merchant(you) has installed some app(s) that may modify Shopify Theme's Header content[Modified asyncLoad JavaScript function with StartAsyncLoading function] and removed some code and added some code that prevents loading/display of many apps including ours on your store. They have observed that many other apps are not working on your store including all the below apps.

1. Pixc [pixc.com/resize.js]
2. JudgeMe [cdn.judge.me/assets/installed.js]
3. Free Shipping Bar [cdn.hextom.com/js/freeshippingbar.js]
4. Tidio [code.tidio.co/3pp1gqoknb7hdsi3cxyo3gts9bsozwcd.js]
5. Klaviyo [static.klaviyo.com/onsite/js/klaviyo.js]
6. Klarna [s3.eu-west-1.amazonaws.com/production-klarna-il-shopify-osm/df9e9749fad4029c418fcebdee2381d9e8d1b88c/coverluxesilk.myshopify.com-1646063588170.js]
7. Latitude Pay [app.latitudepayapps.com/inject.jsx]
8. Giraffly Trust [coverluxesilk.com/apps/giraffly-trust]
9. sp-micro-next.b-cdn.net/sp-micro.umd.js

As our technical team has guided us that this issue is coming because the merchant(you) has installed some app(s) that modified the theme's header[Modified asyncLoad JavaScript function with StartAsyncLoading function] so we are not able to help with the third-party apps. The quick solution should be to use the new theme instead of your current theme and that may fix the issue. We are strongly suggested to contact Shopify support and they may be able to help you as this issue is not coming from the Sales Notification app.

You can reach us anytime for support at support@makeprosimp.com. We will be glad by helping you.

Thanks,
MakeProSimp Team

Hi White Dahlia,

Thank you for your valuable feedback. We always welcome our customers' feedback. We will surely look into the feedback and we are so sorry for facing the issue. Our app offers Free & Paid [$6.99/month only] plans both. And currently, we also offer the paid plan [$3.50/month only] with a 50% discount [For the BFCM celebration]. The customers can try a free plan to see the results of the app and by getting the results, they can subscribe to the paid plan. And, the paid plan is offered with a free trial to see the results of the app.

So sorry but you have used the app for 5 minutes only. And you will not get the result of the app within 5 minutes. So we are requesting you to use our app for a month or higher to see the results of a free plan. And we have tried two times to contact you for guidance and you have read our emails but haven't responded.

You can reach us anytime for support at support@makeprosimp.com. We will be glad by helping you.

We wish you will get prosperous success and good luck!

Thanks,
MakeProSimp Team

Hi LLUXELINE,

Thank you for writing us this review, we appreciate it if the review has some real content! Then it will help the other merchants. And reviews are always optional. Please contact us anytime for support at support@makeprosimp.com. We will be glad by helping you.

We wish you will get prosperous success and good luck!

Thanks,
MakeProSimp Team