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This did not meet our needs, so we canceled and uninstalled it. Unfortunately, they are still charging $50 per month for the canceled service.
It's impossible for us to charge you after you've uninstalled. Billing is entirely handled by Shopify. Shopify's system generated a charge before you uninstalled and the bill arrived later, after uninstalling. We have absolutely no control over how this works as this system is entirely controlled by Shopify. Please review Shopify's billing documentation for more information.
Per the documentation: "Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app’s billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it."
See also https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Please direct any questions or complaints regarding Shopify's billing practices at Shopify directly. We are required to use the system, we don't get any say in how it works. Once you uninstall, we lose access to your store entirely. You reached out to us about this issue and we did the only thing we can do, which was to manually give a refund, which we did for you without hesitation. If there is anything else within our control that we can do to rectify this, just let us know, we'd be happy to do so.
they make it extremely difficult to cancel or pause the recurring billing. would not recommend using this app.
If a merchant is not getting any value from our app, we absolutely do not want their money and will never take any action to prevent them from leaving of their own free will. We also find that sort of practice to be abhorrent, frustrating and unacceptable.
This reviewer was simply unaware of how apps are installed and uninstalled (cancelled) on Shopify. It is entirely impossible for us to prevent a merchant from pausing or cancelling recurring billing, even if we wanted to!
Any app can be uninstalled following the Shopify user guide. https://help.shopify.com/en/manual/apps/uninstalling-apps#uninstall-app
We have also added this information to our Help Center for the avoidance of any doubt.
Over the years, the Shopify app Arigato has proven to be an invaluable asset to The Glen Loates Gallery store, significantly streamlining our operations with its robust automation.
What truly sets Arigato apart, however, is the exceptional support provided by Patrick and Kenny. Their expertise in reviewing TWIG code and JSON has been indispensable, ensuring that our store runs smoothly and efficiently.
Their willingness to go above and beyond in assisting us has not only helped our business succeed but has also made our lives considerably easier. The level of personalized attention and care they offer is rare in today's fast-paced digital world, and it's something we deeply appreciate.
Thanks to Arigato and its stellar team, we've saved countless hours and can focus more on growing our business.
We're thrilled to have Patrick and Kenny by our side and look forward to continuing our journey with Arigato at the helm of our store's automation needs.
Arigato is super easy to use and does exactly what we require! The team is very proactive at supporting and solving any queries we have. Would highly recommend!
Very powerful app and excellent support.
It is a great app, and we have utilized it to completely change our workload, from auto discounting in-stock products to tagging based on sales numbers and updating meta fields.
also, I have been stuck on a couple of areas when creating complex flows, so reached out to their support and the team has been straight on it to create a custom flow that performs as intended.
highly recommended.
Kenny from Arigato app has helped us get the flows working the way we wanted to. The constant customer support is commendable.
An absolute key app for us. Not only can you select the item/ order/ object you're interested in seeing (and get a full breakdown of the fields contained), but the preview of the information you're testing/ trying to output is essential to ensure an automation runs as intended!
Such a powerful integration. UX is great, features are great, customer support is great and knowledgable.
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