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8 Haziran 2023

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing!
As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that.
My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it.
The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying.
I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team.

Customer service : 5 stars
Actual App: 3.5 Stars

Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:15 gün
PluginHive yanıt 12 Haziran 2023

Dear Diva,
Thank you for your positive feedback regarding our customer service team. We take great pride in delivering exceptional support.
We understand your concerns and sincerely apologize for any inconvenience caused.
I am delighted to inform you that we have effective solutions for each of the concerns you mentioned, and they can be easily addressed with just a few adjustments. I have outlined the solutions for each case below:
1. Once you print the label, you can use the "Mark as Fulfilled" option in our app. This will automatically update the order status to "fulfilled" and send tracking emails to your customers. You can either perform this action individually for each order after generating the label or choose to do it in bulk for all orders once you have prepared the packages for shipping or handed them over to the carrier for pickup.
2. We have enabled a packing slip option in the settings. Now, the packing slip will be automatically printed along with your shipping labels without requiring any additional changes from your end.
3. We also offer a packing slip template that perfectly matches the Shopify packing slip. If you confirm your preference, we can enable this option for you. Furthermore, you will have the flexibility to customize the packing slip according to your preferences.
If you find it more convenient, we can schedule a call to walk you through the process and address any further questions you may have.
We look forward to your reply.

27 Mart 2023

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app.
The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything.

We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.

Mustang Motorsport
Uygulamayı kullanma süresi:Yaklaşık 2 ay
PluginHive yanıt 28 Mart 2023

Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia Post, and Sendle.

If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are always here to help you with your shipping needs.

PH Multi Carrier Shipping Label App Team

29 Eylül 2022

Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).

Sparkling Earth Headwear & Accessories
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
16 Şubat 2023

there were a couple of things I am not familiar with and Sibi walked me through the different features of the app.

Wellavita Inc
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 gün
6 Şubat 2023

Liking it pretty well so far. Great customer service very responsive. They reply to emails quickly and are avialable for Zoom calls.

Varner Parts
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:15 gün
19 Ocak 2023

good app and functionality. Customer support is fantastic. Shashi Kumar explained everything in detail and helped with the set up.

Pit Viper UAE
Birleşik Arap Emirlikleri
Uygulamayı kullanma süresi:6 ay
21 Eylül 2022

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.

Smart Earth Camelina - Canada
Uygulamayı kullanma süresi:11 ay
15 Eylül 2022

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

Crating Made Simple
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 ay
10 Mayıs 2022

I had a lot of problems getting a plug in to work with my post account. I spoke to Addina! and she had it all sorted within a few mins and everything is working great! wish i did this a week ago!

AWTB Apparel
Uygulamayı kullanma süresi:26 gün
PluginHive yanıt 28 Haziran 2022

We are glad to know that you are happy with our solution and you liked our support. Thank you for your taking the time to leave the review.

14 Aralık 2021

I'm new at this and I'm still setting up my shop. So I might upgrade my review when I've had more of a chance to try it out. The customer service so far has been very quick and helpful. On the other hand, I was surprised that for my size business I would need to have a account to ship with USPS . . . so that's another $18/month. And that was upsetting—I wish I knew upfront. But after an hour or two of checking out my options and number crunching, I think it might be worthwhile to use this app with the free Shopify theme I chose as compared to the fees I have to pay on Etsy. And I DO feel that the ability to use dimensional shipping is essential for my business. How I feel about Shopify making you need an extra app for a normal essential function makes objectivity about rating this app a challenge! But some of the support people were particularly helpful so I feel encouraged about that. So we'll see how it goes.

Mama Love Organics Shop
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay
PluginHive yanıt 16 Şubat 2022

Thank you so much for your Feedback and kind words. It means a lot to us. Please feel free to reach out to us if you face any difficulty, we will be more than happy to help you.