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They've been quick to respond to my e-mails (within 24 hours) and help me get setup with my shipping needs. They've also been quick to establish zoom calls in order to better understand the issue. My use case is very niche, so it did require me to go through about 3 service reps before my issue was fully understood and resolved.
But still, very impressed with response times and willingness to jump on a call to solve problems.
Keerthi was great support, very helpful and patient with setting up the back end. Plugin quite simple to use actually once you get used to it. More automated features would be great.
Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.
Awesome app it worked perfectly to connect my store to DHL, customer care is very kind and efficient!
Thanks for leaving us a review. Glad to know you are able to connect to DHL easily and ship faster. We are with you in your entrepreneurship journey.
Sibi was very helpful! Great customer service, fast and clear. Thank you!
Sibi was helpful in providing support when I had shipping label errors. Canada Post integration was simple and label creation was successful.
Great support to help me get the app setup, very patient and clear instructions.
Not only does this app do what it says it will do and it does exactly what I needed on my website, but the customer service is outstanding. I needed a little help getting it set up like I want...sent an email requesting a call back and got the callback within a short time. The tech logged into my account and made everything right while we were on the phone. There is not much of that type customer service around these days.
We've only been using it for a few hours so far, but the support has been excellent and helped us get it running the way we need it to. We process 1k+ orders a month and have been previously booking them manually with the carrier, so this will save us A LOT of time and effort. Thanks so much!
Thanks for taking the time to leave us a review. It gives us immense satisfaction to hear that the app is able to save a lot of your time and effort.
Great app for Australian shipping services. Even on a free trial subscription I was able to get great service and a set-up walkthrough over a video Zoom call.
Great customer service and care. I would highly recommend it to anyone looking for multi-carrier shipping services in an all-in-one app.
I am in the process of setting up, but so far very impressed with the customer service. Thank you Addina for all your help!
Thank you for you taking out the time to write a review about our service and solution. Appreciate it.