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Very insightful and helpful inital call, thank you, looking forward to using it!
Fantastic assistance today from Manohar. Addressed my issues and provided a full walk through of an initial setup to ensure we had done it correctly.
So far this app ticks all of our boxes. What really stood out more than most apps was the support that was offered. We were on call with Keerthi a few times and each call was very in depth and any questions I had were answered straight away. Really appreciate all your help!
I got this app because my previous one was not very helpful when it came to connecting couriers and other little niggles. This app is great. I can request pickups from the carriers easily, its easy to navigate, and the support is fantastic. I have had a few issues setting everything up and the team get back to me with a solution within a few hours - once within about 15 minutes. Having a good time with it so far!
Thank you for your prompt service. I had an issue with the rates not being displayed and they took the time to help me trouble shoot and guide me on what I was doing wrong.
Thanks a lot for taking the timeout to share your experience with us. We really appreciate it!
Prathyusha was very helpful. Unraveled our problem quickly during a screen share. I was very impressed with customer service.
Thank you for the amazing review. Glad to know that our support was very helpful. This means a lot to us
The customer support is absolutely over expectations! Fast replies and really putting in huge effort to help. After some help from the support we got a good understanding of how the app works. The app offers most of the tools we need for our store.
Great customer service with a lot of patience. Totally solved my issue and all question via zoom step by step.
Thanks a lot for the review. We are happy to know that our service was helpful. This means a lot to us.
I originally installed the app because shopify defaults to one package size for all products and there is no way to turn off this feature or add other package sizes for other products so I was having to incur the cost for my larger objects which were being calculated by default to be shipped in smaller boxes. When I installed the multicarrier shipping app, Jon was patient and nice enough to guide me through the entire process and even took care of troubleshooting for me. The customer support is incredible and I recommend the app for anybody having the same shipping issues with default packaging through shopify. They really are a dedicated and productive team and I genuinely felt like they had the best interest for me and my business in mind.
Thank you Vilma for your kind feedback and appreciation! Working and interacting with you was nice and I am glad that I could be of help. Wish you all the best with your project.
Manohar was very helpful and provided guided assistance on how to integrate Aramex to our Shopify account.