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Muy buena atención por parte del equipo, han resuelto todas nuestras dudas hasta el momento. Buena aplicación
THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.
Hi Jason,
Thanks for attending the zoom meeting.
As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.
And our app calculated the Canada Post shipping rates based on the actual weight of the Product.
Do let us know if there is anything we could do to help you ease your shipping process.
Great customer support. Sibi was very responsive and helped me integrate the app seamlessly with Shopify in a quick and efficient manner.
I had been struggling with the flat rate shipping automation, but I got really fast support from Shashi to fix the issue. So far my experience has been really good.
Thanks!
Thanks for your positive review! We're happy to hear that our app has helped you automate shipping with Flat rates. We're always here to help if you have any questions.
Thanks for choosing us, and we look forward to serving you in the future!
Regards,
PH Multi Carrier Shipping Label App Team
Customer service is great, very helpful! App is perfect for shipping integration. Easy to use with good customization. Allows customers to select shipping methods and offers pricing calculations via your vendor.
Glad to know that the app is helpful in allowing customers to choose shipping methods and is meeting all of your requirements. Thank you for your feedback.
Fastest resolving of a problem ever:) This company is great in their support, I strongly reccomend this service.
Thank you so much for recommending our app for PostNord carrier. We are glad to know that you are happy with our support and app functionality.
I would recommend this app because of the customer service and all of the help that has been provided with the setup of the app and general questions that i have had for Sibi and the rest of the PluginHive team.
Great and timely customer service
Great app. Wonderful customer support. Anindo was very helpful. It's easy to install, customize, and use.
The app is useful for processing bulk shipping labels and we received helpful customer service right away!