Multi Vendor Marketplace

I've used this app for a year now and from day 1 it's been just a pain.

From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth.

And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.

We've tried out this app and soon found it can't satisfy our requirements.
So we quit the usage, this was last year (2021). We found invoices for April and May in 2022 simply out of blue. Or course, annoying and frustrating experinecs. Hope they will settle down this quickly.

I've left it several months before posting this review in order to give a balanced appraisal. The app has an excellent range of features for managing multiple sellers (we had 40 at launch) and is very customisable. The support team have been fantastic at responding to our many queries during the setup and onboarding, and have helped solve a number of problems. Would be great to see further options within the Shopify Seller Sync Application to held customise individual seller's sync settings. Lots of supporting literature to help you through the process (loads of handy screenshots, too). Will continue to recommend as a solid application for those wanting a multivendor setup on their platform.

Extremely good and dedicated service and a powerful app. Very highly recommended! Highly recommended in every way.

The platform is very good and the service is fast and efficient. Congratulations!
We are very satisfied with the service.

The support staff is very nice, however, if you have a simple problem it can literally take days to weeks to sort it out. If you have a problem you have to create a ticket. Then it takes 12 to 18 hours to get a response. The responses often do not solve the problem so you have to send another response and wait another 12 to 18 hours and around and around. You CANNOT get anyone on the phone or chat. They just will NOT do it. With a software program this this large and involved they need a chat feature. Shopify has chat. Paypal has chat. Stripe has chat. Webkul - no.

Decided to change my review from 5 to 2 stars. The app is not stable anymore as it used to be, every upgrade they do breaks existing functionality and the support is very slow. They are also not communicating any upgrades properly, so you cannot prepare for the changes. Updated my rating to 1 star, as we had another maintenance that just broke the entire site for a long time, again no real communication happened before that, they just do whatever they like whenever they like.

Great app and Fantastic Support At the moment Webkul have helped me with over 10+ different custom implementations. Always quick and reliable answer on the support-line. That's what I'm looking for in an app! :-)

We are using this app, since few months, though it supports multivendor, some of the basics features are still missing. Such as: showing prices or special prices, etc. When we contact the supports since they did not come across these features and if more queries will come, they will look into this.. This defeats the whole purpose to get this app.....
Still waiting for their reply...
Please note: These comments are not trying to defame or let the team down, but sharing the pain we are going through it...
Thanks

Great functionality and great support.