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The Plug in seems to be very mighty but not flexible regarding the implementation into themes. I am searching for liquid snippets to integrate seller infos seemlessly in my own seller page templates. I can use only 4 seller page templates and they aren't very appealing and they don't fit in my theme at all.
To be honest I expected more control over the design. Because Shops look very differently these days. Hopefully we will find a way to integrate everything to our needs.
Maybe everything is customizable but then you urgently need to update your documentation for theme developers.
Hi, Thank you for the message.
In the app, we do have provided the merchant full control over the design of the seller profile page, with the option of editing the code for the page. So, you have almost full control over the seller profile page.
In case you need any help, then please do respond to the support team emails and they will assist you with the same.
Regards,
Team Webkul
Tech support is very good - You can reach out to them and they answer quickly - Very practical for small business.
Hey ! Thank You for the amazing words. Our merchants are our first priority & We continue to work in a direction by which our merchants can be more benefitted. Happy Selling :)- Team Webkul
At first I gave company a 1 star because it taken the support team two days to reach out to me. The team final got back in touch with me and help me with a couple of things. The only reason I am not giving this company a 5 star today is because I don’t like the fact that they only communicate through email. I be wanting someone to show me step by step over the phone not through a email that take one 45mins-hour to reply.
Incredible app. Solved all my problems when wanting to create a marketplace for sellers to list products on my website. It was a painless experience with a great support team whenever I was stuck. Very easy to use.
I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!
Hi, I think its quite unfair to write negative review just for refund. You have emailed us asking for refund, even threatened us to leave negative review if we didn't refund. You have used the service and still you are using it, this is why you have been charged. And as per Shopify Policy, we cannot trade for the reviews, this is the standard practice that we follow that we do not trade for the reviews. We would have surely provided a refund, if the charges are inappropriate.
You have all the rights to share the review, but if its about the app experience then it would be better. It shall also benefit the other users interested in the app.
Having said that, I would like to talk on the point you mentioned about the app being complex. The app is configurable to a large extent, as we have tried to make this fit for various businesses and more than thousands of users are using this currently. So, it might seems complex to you, as there are many options in the app but these are created so the app fits to almost every business.
As per our record, you have not requested any kind of support from our end. The support team is very responsive as you can even check from the positive reviews also.
And still the team is willing to help, if you need help in using the app at any point of time.
I find this app great, but customer service is very bad! I have sent several message by chat, but they have never answered when I was awake. So I have sent an email but no response. I need help customizing some things for my marketplace, but things are still to do.
Hi, Thank you for the review.
As we can check, we have not received any email from your end. We have sent an email, please respond to the same, so we can assist you.
Regards,
Team Webkul
Awaiting response ..before making a testimony
The app is dealing with all the subjects concerning a marketplace and it seems easy to use it for seller (for example adding product with a CSV file). Also, the Webkul team adds often new options and possibilities on the app. There are a lot of configuration options which give us a lot of freedom but also make the setting of the app a little long.
To organise some categories as the shipping method you must have a Shopify Plus Plan, or pay extra $ to Shopify every month. I think the explanations in the helping documentation could be more precise, more detailed, often I read it and can't find the answer I'm looking for. But if you have any problem understanding something the Webkul team answers you very fast and precisely. Thank you to them!
Hi, There is a major problem with Invoice Configuration on my Multi vendor store 1) Tax Exclusive calculation is totally wrong 2) Seller bulk Invoice calculations are totally wrong and loss making for the admin Please look into this and give me a speedy support. I have to pay my seller EOD. Awaiting your response ASAP
Hi, thank you for the review.
Please excuse for less satisfied experience with the app. It seems that you have the issues with Tax exclusive calculation as well as seller bulk invoice. But as we can check there seems to be no support complaint from your end, so the team has sent an email, please reply to the same and we will assist you.
Some miscommunication at the beginning but now I am receiving good support from Nitika.